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office","conversation":{"__ref":"Conversation:conversation:40141"},"id":"message:40141","revisionNum":1,"uid":40141,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:31116"},"metrics":{"__typename":"MessageMetrics","views":23796},"postTime":"2021-08-12T17:08:10.000-07:00","lastPublishTime":"2021-08-12T17:08:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" . Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help.  If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"261","kudosSumWeight":9,"repliesCount":41,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:143454":{"__typename":"Conversation","id":"conversation:143454","topic":{"__typename":"ForumTopicMessage","uid":143454},"lastPostingActivityTime":"2024-10-17T15:03:09.000-07:00","solved":false},"Forum:board:billing":{"__typename":"Forum","id":"board:billing","displayId":"billing","nodeType":"board","conversationStyle":"FORUM","title":"Facturación","shortTitle":"Facturación","parent":{"__ref":"Category:category:prepaid"}},"User:user:72492":{"__typename":"User","uid":72492,"login":"Jon223","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:72492"},"ForumTopicMessage:message:143454":{"__typename":"ForumTopicMessage","subject":"T-mobile charging me for returned phone","conversation":{"__ref":"Conversation:conversation:143454"},"id":"message:143454","revisionNum":1,"uid":143454,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:72492"},"metrics":{"__typename":"MessageMetrics","views":122},"postTime":"2024-10-17T15:03:09.000-07:00","lastPublishTime":"2024-10-17T15:03:09.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So my s23 ultra broke back in July, i used the insurance. Tmobile sent me a refurbished phone and a prepaid ups label to send the old phone back.  After about a month I get a notification that I owe 1400 dollars for a device I never returned. I called customer service, gave them the tracking number that ups says was delivered to Ft Worth Texas. Customer service calls me back in August saying they still haven't located the phone and pushes billing out to October.  I get a call from customer service this month and saying the IME number on the phone that was received was not the correct phone so now they are trying to stick me with the bill. The phone I returned was 100 percent the phone I got from the local store. What do I do? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"747","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:18801":{"__typename":"Conversation","id":"conversation:18801","topic":{"__typename":"ForumTopicMessage","uid":18801},"lastPostingActivityTime":"2024-10-07T02:45:50.000-07:00","solved":false},"Forum:board:device-unlock":{"__typename":"Forum","id":"board:device-unlock","displayId":"device-unlock","nodeType":"board","conversationStyle":"FORUM","title":"Desbloqueo del dispositivo","shortTitle":"Desbloqueo del dispositivo","parent":{"__ref":"Category:category:devices"}},"User:user:153769":{"__typename":"User","uid":153769,"login":"Ih8thiscompany","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:153769"},"ForumTopicMessage:message:18801":{"__typename":"ForumTopicMessage","subject":"Unlocked phone was locked and I want it unlocked now","conversation":{"__ref":"Conversation:conversation:18801"},"id":"message:18801","revisionNum":1,"uid":18801,"depth":0,"board":{"__ref":"Forum:board:device-unlock"},"author":{"__ref":"User:user:153769"},"metrics":{"__typename":"MessageMetrics","views":101},"postTime":"2024-10-07T02:45:50.000-07:00","lastPublishTime":"2024-10-07T02:45:50.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I purchased a factory unlocked galaxy s22 from best buy nearly two years ago and had a no contract phone plan through Metropcs, which later, years after I signed up with metropcs, became metro by tmobile. I canceled my service with Metro by Tmobile and started a plan with xfinity mobile but I am unable to switch my esim because it says my device is locked and ineligible for unlock. ? Tmobile doesn't own my device and is holding it hostage. I need to be able to communicate with my family and business associates and you are directly hindering that. I will never use your mobile or other service and will always go out of my way to recommend that others find a better service provider, one that won't try to hijack and their device without their knowledge.    When Tmobile took over they locked my phone to their network and now I am hearing that I need to provide proof that I didn't purchase the phone from Tmobile?   The phone was not purchased from a mobile carrier at all for this exact reason. So that I could switch networks when I wanted to without going through this nonsense.    I have filed an informal complaint with the FCC regarding this matter and will gladly escalate it to a formal complaint and go as far as is necessary to ensure that Tmobile undoes this injustice and is held responsible for their actions. This is unacceptable. You have no right to hold my device hostage like this when I purchased it outright from a retailer as an unlocked device, not to mention that I was only affiliated with your scummy service because you acquired the phone company I had service through.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1641","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:143379":{"__typename":"Conversation","id":"conversation:143379","topic":{"__typename":"ForumTopicMessage","uid":143379},"lastPostingActivityTime":"2024-10-04T15:47:31.000-07:00","solved":false},"User:user:152283":{"__typename":"User","uid":152283,"login":"Iamtariq96","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:152283"},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xNDMzNzktMzc0OGk5MDlCNTZCM0Q3QjNBMkFE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0xNDMzNzktMzc0OGk5MDlCNTZCM0Q3QjNBMkFE?revision=1","title":"bb4f8a05-562a-4d70-a8f6-e13ab98bb926.png","associationType":"BODY","width":1170,"height":2532,"altText":null},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xNDMzNzktMzY1MWkyRTBEMTMzRkIxOTc3Q0M0?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0xNDMzNzktMzY1MWkyRTBEMTMzRkIxOTc3Q0M0?revision=1","title":"e57bb3ed-1133-493c-87ea-8f2ec437619d.png","associationType":"BODY","width":1170,"height":2532,"altText":null},"ForumTopicMessage:message:143379":{"__typename":"ForumTopicMessage","subject":"needs to speak ro excutives or legal action - scammed","conversation":{"__ref":"Conversation:conversation:143379"},"id":"message:143379","revisionNum":1,"uid":143379,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:152283"},"metrics":{"__typename":"MessageMetrics","views":162},"postTime":"2024-10-04T15:47:31.000-07:00","lastPublishTime":"2024-10-04T15:47:31.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help.  If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB. I am going to the small claims court ! The fcc and the consumer protections office .    bill is almost 500$ for last 2 month when it should be 271$ or lower but they trapped me and refused to honor the promo I should of had day one - after me spending close to 2000$  I got nothing from these guys ! Smoke to all supervisors who says kill bill is over but refuses to help or accommodate me - at this point this is very criminal and something will be done - pls contact me direct and let it be with a fix to this situation - lady was fire who was in store - had pones for over a month with no promo (that was agreed we go in store) - I said no insurance it was changed without my agreement  (both my promo , plan, and insurance ) - free equipment light glass screen protector and chargers suppose to come deee with phone .. - for some odd reason I’m being charged for everything - even the phone that I was suppose to get “on us” for porting in my number ! I don’t know if it’s racism n discrimination or what but this is absolutely bad ! Not to mention I work for T-Mobile so I can’t even use my employeee discount - these guys costing me additional 75% a month on top of that -   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1472","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xNDMzNzktMzc0OGk5MDlCNTZCM0Q3QjNBMkFE?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wy","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xNDMzNzktMzY1MWkyRTBEMTMzRkIxOTc3Q0M0?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:89827":{"__typename":"Conversation","id":"conversation:89827","topic":{"__typename":"ForumTopicMessage","uid":89827},"lastPostingActivityTime":"2024-07-19T13:53:19.000-07:00","solved":true},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:132039":{"__typename":"User","uid":132039,"login":"Paloma456","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:132039"},"ForumTopicMessage:message:89827":{"__typename":"ForumTopicMessage","subject":"Customer Relations","conversation":{"__ref":"Conversation:conversation:89827"},"id":"message:89827","revisionNum":1,"uid":89827,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:132039"},"metrics":{"__typename":"MessageMetrics","views":940},"postTime":"2024-07-19T13:20:25.000-07:00","lastPublishTime":"2024-07-19T13:20:25.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Cristina Molina  Central Florida  cristinamolina71@gmail.com    Dear T-Mobile Customer Relations,    I am writing to lodge a formal complaint regarding the distressing experience my family and I have faced since transitioning our services to T-Mobile.    On 11/18/2021, we visited the store to switch our service from Sprint to T-Mobile. We were promised a plan for Magenta Max for five lines with four new phones, one transferred phone, comprehensive insurance coverage, and a BOGO deal for two iPhone 13 Pro Max and two iPhone 13, with one line free. The total cost was quoted to be $405 without automatic payment. Unfortunately, this offer was never realized despite numerous calls to both store representatives and supervisors, who assured us they would rectify the situation but failed to do so.  Despite receiving empty promises of resolutions and no callbacks, no concrete action was taken to honor the initial agreement. I even presented the documentation from the store outlining the precise details of what we were entitled to, only to be met with excuses and the suggestion that I must scale down to a different plan due to misinformation provided by T-Mobile representatives.    Regrettably, after exhaustive attempts to seek a fair resolution, I compromised and chose to continue with the inadequate service. Subsequently, I had to cancel one line where we brought our own phone, reducing our service to four lines.    Fast forward to [05/12/2024, when our phones were fully paid off, and I made the decision to remove two lines for my family members so they can switch to the 55 and up plan, retaining two lines for myself and adding one new line, resulting in a total of three lines. Before making any changes, I spent approximately two hours on the phone with T-Mobile representatives to confirm that the third line would remain free, as originally agreed upon. I informed them of the two numbers I intended to port out and was assured that I could add the new line first and then proceed with the port-outs without any issues.    As I was at a corporate store on 05/15/2024, the representative informed me of a new promotion that included getting an additional line free if I added a new line. However, in May 2024, I noticed that the promotion was removed without any replacement and no new promotion. When I contacted a supervisor, I was assured that the additional line would be added manually every month, with a reminder set to ensure I only paid for two out of the four lines. Despite these reassurances, the issue remained unresolved in June. I called again and spoke to another supervisor who promised escalation for the following month and assured me that any overpaid amounts would be credited back once resolved.     At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. I requested for the account to be credited back the $70 for the 2 lines to be done immediately, the supervisor was able to credit that amount to account.    I received a call back on July 19, only to be informed that the resolution was still pending for the next month. When I clarified that the credit should be applied immediately, as I had already lost trust in the process, the representative offered a mere $10 for the inconvenience. Upon requesting to speak with a supervisor, I encountered Carl R, who failed to address the issue adequately and disrupted our conversation. Frustrated by the lack of resolution and dismissive responses, I insisted on corporate contact information to escalate my concerns further.  At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low.  While speaking with Carl R, I expressed my dissatisfaction with the lack of resolution and requested corporate contact information to escalate my concerns further. When I asked for a corporate email or phone contact, Carl R claimed that there was no such information available. When I requested proof of this call, he only provided his ID as 1266716 and insisted on scheduling a call back from someone higher than him and that that person would tell me the same thing, which exacerbated my already dwindling confidence in T-Mobile's customer service.  Despite my insistence on speaking to someone higher, Carl R informed me that they do not take direct calls and that a callback was the only option. Feeling frustrated and unheard, I decided to disconnect the call and request to speak with another supervisor. I reiterated the series of events to the new supervisor, emphasizing the need to escalate the situation urgently. This supervisor then provided me with the corporate address and suggested reaching out to T-Mobile through their social media platforms such as Facebook, Instagram, and Twitter.    It is disheartening that after multiple interactions and attempts to address my concerns, the customer service provided by T-Mobile has consistently fallen short. The lack of proper training and care exhibited by agents and first-level supervisors has contributed to this ongoing and distressing experience.    I urge T-Mobile to take immediate action to rectify these issues and restore my faith in the company's commitment to its customers. I implore for a resolution that addresses the discrepancies, restores the promised benefits, and ensures that future interactions with T-Mobile are conducted with professionalism, integrity, and efficiency. All this should be recorded, and you should be able to pull these calls.     I eagerly await your prompt response and a comprehensive resolution to alleviate the frustrations I have encountered.    Thank you for your attention and assistance in addressing this matter.    ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"5900","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:143116":{"__typename":"Conversation","id":"conversation:143116","topic":{"__typename":"ForumTopicMessage","uid":143116},"lastPostingActivityTime":"2024-06-30T14:39:50.000-07:00","solved":false},"User:user:164763":{"__typename":"User","uid":164763,"login":"Prash","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:164763"},"ForumTopicMessage:message:143116":{"__typename":"ForumTopicMessage","subject":"t mobile bill keeps increasing for no reason","conversation":{"__ref":"Conversation:conversation:143116"},"id":"message:143116","revisionNum":1,"uid":143116,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:164763"},"metrics":{"__typename":"MessageMetrics","views":3838},"postTime":"2023-07-16T06:18:20.000-07:00","lastPublishTime":"2023-07-16T06:18:20.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don’t make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It’s become so annoying, I’ll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don’t even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they’re giving that. Like, what the hell is that? Are they doing charity. I need my money back. I’m not begging t mobile to give me money. They’re not doing favor to me. They’re instead insulting. What’s the use of recording calls when nobody even revisits them? I am so done!!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"927","kudosSumWeight":3,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:98204":{"__typename":"Conversation","id":"conversation:98204","topic":{"__typename":"ForumTopicMessage","uid":98204},"lastPostingActivityTime":"2024-06-13T09:48:29.000-07:00","solved":true},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:133983":{"__typename":"User","uid":133983,"login":"Gordonlg","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:133983"},"ForumTopicMessage:message:98204":{"__typename":"ForumTopicMessage","subject":"Poor service in Dripping springs arizona","conversation":{"__ref":"Conversation:conversation:98204"},"id":"message:98204","revisionNum":1,"uid":98204,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:133983"},"metrics":{"__typename":"MessageMetrics","views":168},"postTime":"2024-06-13T08:00:58.000-07:00","lastPublishTime":"2024-06-13T08:00:58.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello we live in Dripping Springs Arizona,  11 miles outside of Winkelman, we have Tmobile and service here is very spotty, cell service often goes out! is there no way to get better service here in this area, we are all surrounded by mountains, with the Pinals being our closest tower.  It seems those of us who live in an actual rural remote area are really left out of the loop and it is becoming an issue especially if there is an emergency.  If Cell service here goes out even though the phones say emergency calls only there is actually no way to get  a call out to 911.  What is a better solution here.  Can we buy a booster, do you provide a booster.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"696","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:96325":{"__typename":"Conversation","id":"conversation:96325","topic":{"__typename":"ForumTopicMessage","uid":96325},"lastPostingActivityTime":"2024-05-27T15:43:48.000-07:00","solved":false},"User:user:58654":{"__typename":"User","uid":58654,"login":"DLWHITE","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:58654"},"ForumTopicMessage:message:96325":{"__typename":"ForumTopicMessage","subject":"T-Mobile Assurant is a scam!","conversation":{"__ref":"Conversation:conversation:96325"},"id":"message:96325","revisionNum":1,"uid":96325,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:58654"},"metrics":{"__typename":"MessageMetrics","views":169},"postTime":"2024-05-27T15:43:48.000-07:00","lastPublishTime":"2024-05-27T15:43:48.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Assurant sent me a phone that was damaged. When I tried to do a upgrade I found I the phone was missing the strip that lets them know it had water damage.  Why are we paying insurance for them to send of damaged product.  Then when you reach out to them they say it is nothing they can do.  I called T-Mobile and that was useless too.  I am seriously considering changing to another cell phone provider this is crazy.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"445","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:77632":{"__typename":"Conversation","id":"conversation:77632","topic":{"__typename":"ForumTopicMessage","uid":77632},"lastPostingActivityTime":"2024-02-09T20:23:36.000-08:00","solved":true},"User:user:132829":{"__typename":"User","uid":132829,"login":"23bcoop","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:132829"},"ForumTopicMessage:message:77632":{"__typename":"ForumTopicMessage","subject":"PLEASE IF YOU HAVE MOVED CHECK YOUR BILLS","conversation":{"__ref":"Conversation:conversation:77632"},"id":"message:77632","revisionNum":1,"uid":77632,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:132829"},"metrics":{"__typename":"MessageMetrics","views":284},"postTime":"2024-02-09T18:53:50.000-08:00","lastPublishTime":"2024-02-09T18:53:50.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This had been a crazy week. I reached out to T-Mobile on 2/6/24 to discuss why my bill was still rising after I removed a line and also removed a device protection from one of my lines. upon reviewing my bill, I noticed that they had taxes and fees for two addresses. Now this wouldn’t be an issue if I hadn’t updated my address upon moving to my new home, but I did. I learned that T-Mobile has been charging me an extra 33.34 every month for the past 4 years and 7 months which kind of totals up to 18 hundred and change. After speaking to them and disputing the charges they called me today on 2/9/24 and said that it was nothing they could do because some of the lines were still registered at my old address. Now the main issue is that the lines associated with my old address are all minors. However, I’m the account holder and every device has been shipped to my current home how is this possible? To tell me after 7 years of being a customer that there is nothing that can be done is absurd. Any advice or recommendations would be greatly appreciated. T-Mobile should be held accountable and not allowed to overcharge their customers. 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It’s a bit of a scam when it comes to cruises. They don’t apply. Be sure not to waste your money because they charges are astronomical compared to international. Nowhere on the contract does it warn you about it not apply to cruise, SO THIS IS YOUR WARNING. I was not only charged for the pass but also for whatever the cruise ship charged T-mobile, though my contract was not with the cruise ship nor did any of the paperwork tell me this information. 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