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Change Administrator Photo in T-Life","conversation":{"__ref":"Conversation:conversation:17544"},"id":"message:17544","revisionNum":1,"uid":17544,"depth":0,"board":{"__ref":"Forum:board:android"},"author":{"__ref":"User:user:151993"},"metrics":{"__typename":"MessageMetrics","views":1275},"postTime":"2024-10-04T08:13:38.000-07:00","lastPublishTime":"2024-10-04T08:13:38.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting.  Is there somewhere else I can do this or a different setting?  I also get the same error message if I only try to change avatars.  I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"559","kudosSumWeight":2,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:27785":{"__typename":"Conversation","id":"conversation:27785","topic":{"__typename":"ForumTopicMessage","uid":27785},"lastPostingActivityTime":"2025-03-26T07:35:03.505-07:00","solved":false},"Forum:board:syncup-iot":{"__typename":"Forum","id":"board:syncup-iot","displayId":"syncup-iot","nodeType":"board","conversationStyle":"FORUM","title":"SyncUp & IoT","shortTitle":"SyncUp & IoT","parent":{"__ref":"Category:category:devices"}},"User:user:157678":{"__typename":"User","uid":157678,"login":"Oranges24","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:157678"},"ForumTopicMessage:message:27785":{"__typename":"ForumTopicMessage","subject":"SyncUP Kids Step Count","conversation":{"__ref":"Conversation:conversation:27785"},"id":"message:27785","revisionNum":1,"uid":27785,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:157678"},"metrics":{"__typename":"MessageMetrics","views":331},"postTime":"2024-09-06T05:09:12.000-07:00","lastPublishTime":"2024-09-06T05:09:12.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi. My SyncUP Kids watch has stopped counting steps. I’ve rebooted it and checked the firmware (it’s the same as another watch that is working). Is there anything I can do to fix this? TIA ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"190","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:29046":{"__typename":"Conversation","id":"conversation:29046","topic":{"__typename":"ForumTopicMessage","uid":29046},"lastPostingActivityTime":"2025-03-16T15:28:12.311-07:00","solved":false},"User:user:153476":{"__typename":"User","uid":153476,"login":"rlscarlton","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:153476"},"ForumTopicMessage:message:29046":{"__typename":"ForumTopicMessage","subject":"Issues adding contacts to SyncUp Kids in T-Life","conversation":{"__ref":"Conversation:conversation:29046"},"id":"message:29046","revisionNum":1,"uid":29046,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:153476"},"metrics":{"__typename":"MessageMetrics","views":1728},"postTime":"2024-10-06T20:39:52.000-07:00","lastPublishTime":"2024-10-06T20:39:52.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is anyone else having issues adding contacts in T-Life for SyncUp Kids? I get all of the way through the process (name, phone number, “friend”) and then the contact won’t save. Super frustrating for a brand new device. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"220","kudosSumWeight":5,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:25364":{"__typename":"Conversation","id":"conversation:25364","topic":{"__typename":"ForumTopicMessage","uid":25364},"lastPostingActivityTime":"2025-03-03T06:06:45.825-08:00","solved":true},"User:user:92767":{"__typename":"User","uid":92767,"login":"Gogofletch","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:92767"},"ForumTopicMessage:message:25364":{"__typename":"ForumTopicMessage","subject":"SyncUp Kids stuck at loading screen","conversation":{"__ref":"Conversation:conversation:25364"},"id":"message:25364","revisionNum":1,"uid":25364,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:92767"},"metrics":{"__typename":"MessageMetrics","views":18677},"postTime":"2022-02-15T08:09:54.000-08:00","lastPublishTime":"2022-02-15T08:09:54.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely. When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?)  Yesterday the second, of five, watches has the same symptoms as before. Stuck at the loading screen, the only thing I can do that gets any response is hard-reset by holding on the button. Having two of these cases now, within 2 months of new, I can't imagine I am unique but I can't find any record of people having issues, so I am here, trying to find solutions, and share my experience. Question 1- Is there a hidden way to factory reset these watches without accessing the settings menu? If not, why?! Question 2- Are other people having these same issues? Are my kids doing something to their watches they shouldn't be doing? What might it be? Both times this happened it was overnight, we know because that is when they go offline. I suspect my kids are grabbing them off their chargers to play with them at night, but I can't think of anything they could do to their watch in their beds that would cause them to bug-out. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1931","kudosSumWeight":2,"repliesCount":35,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:20967":{"__typename":"Conversation","id":"conversation:20967","topic":{"__typename":"ForumTopicMessage","uid":20967},"lastPostingActivityTime":"2025-02-26T18:04:45.033-08:00","solved":false},"User:user:97646":{"__typename":"User","uid":97646,"login":"Birb3000","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:97646"},"ForumTopicMessage:message:20967":{"__typename":"ForumTopicMessage","subject":"Sync Up Kids Watch Offline AGAIN","conversation":{"__ref":"Conversation:conversation:20967"},"id":"message:20967","revisionNum":1,"uid":20967,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:97646"},"metrics":{"__typename":"MessageMetrics","views":9133},"postTime":"2022-09-01T11:26:40.000-07:00","lastPublishTime":"2022-09-01T11:26:40.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the second or third time this week, it goes offline. Anyone else?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"72","kudosSumWeight":4,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:29280":{"__typename":"Conversation","id":"conversation:29280","topic":{"__typename":"ForumTopicMessage","uid":29280},"lastPostingActivityTime":"2025-01-11T10:11:19.857-08:00","solved":false},"User:user:52613":{"__typename":"User","uid":52613,"login":"seekme1st","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:52613"},"ForumTopicMessage:message:29280":{"__typename":"ForumTopicMessage","subject":"Need a SyncUp Kids V2 charger","conversation":{"__ref":"Conversation:conversation:29280"},"id":"message:29280","revisionNum":1,"uid":29280,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:52613"},"metrics":{"__typename":"MessageMetrics","views":767},"postTime":"2024-11-08T12:30:32.000-08:00","lastPublishTime":"2024-11-08T12:30:32.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am unable to find a SyncUp kids V2 charger. T-mobile store was not able to help us. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"87","kudosSumWeight":1,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:28052":{"__typename":"Conversation","id":"conversation:28052","topic":{"__typename":"ForumTopicMessage","uid":28052},"lastPostingActivityTime":"2024-12-25T12:28:47.845-08:00","solved":false},"User:user:94563":{"__typename":"User","uid":94563,"login":"ch87","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:94563"},"ForumTopicMessage:message:28052":{"__typename":"ForumTopicMessage","subject":"SyncUP kids watch group text","conversation":{"__ref":"Conversation:conversation:28052"},"id":"message:28052","revisionNum":1,"uid":28052,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:94563"},"metrics":{"__typename":"MessageMetrics","views":800},"postTime":"2023-12-22T07:30:05.000-08:00","lastPublishTime":"2023-12-22T07:30:05.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is there a way to set up a group text on the SyncUP kids watch? I tried setting up a group chat for me, my son & his dad and he’s getting the messages, but they didn’t start their own conversation. Instead, they are going to our individual text threads which makes the conversation very confusing. Please help! Thank you! 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Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue.  Can tmobile provide an update, especially considering this is a feature for children's safety monitoring?  I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this. 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THIS IS NOT A HELPFUL TRACKING DEVICE IF I CANNOT DISABLE AIRPLANE MODE FROM MY APP. God forbid something bad happened and a person took his watch and put it on airplane mode, I can no longer contact him, or him contact me, or even track his location. I feel that Airplane Mode should be something that is a.) controlled by the app, or b.) removed from the watch completely. The sole purpose of this thing for me is tracking. Suggestions??? 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When I click on connect it goes through creating a childs profile which I do, but then it wants me to pair the watch, which has already been done on my wifes account (admin) so we can’t get any further.   What am I missing here? 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