Account profile

Question 1

How do I edit my contact information, email address, resume, or employment preferences?

Accepted Answer

Making changes to your profile is easy. Once you have signed into your profile, click the "Edit your profile" link. Update the information that you wish to edit and be sure to save your changes before exiting your profile.

Question 2

I am experiencing issues when trying to use the “forgot password” option.

Accepted Answer

Sorry about the frustration. Depending on your spam settings, some emails may be routed to your junk or spam folder. Please check if our password recovery email sent from Password_Security@trm.brassring.com is in your spam folder. If you’re unable to access the email account associated with your T-Mobile Careers profile, please email us at careers@t-mobile.com.

Question 3

I can’t access my profile. I forgot my username and/or password.

Accepted Answer

Your username is your email address that you used to sign up for your T-Mobile Careers profile. Please note even if you update your email address for receiving communications, the username is still the original email you signed up with. If you forgot your password, go to the sign in page and choose the “forgot your password” link to have a temporary password sent to your email address.

Question 4

What happens if I create a profile without applying for a position?

Accepted Answer

When you create a profile, your information is stored in our system. If we find that your experience and qualifications match a job at T-Mobile, we may contact you and invite you to apply. You also have the opportunity to sign up for a Search Agent and have our system notify you about positions for which you may be qualified. To set up a Search Agent, see What is a Search Agent Manager?

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