FEWER SCAM CALLS. PERIOD

Starting to act and sound like sprint. Miss advertising and corning you into extra charges on everything. I figured this merger would affect the reputation that T-Mobile had. 

Installed Scam shield, did not select premium yet it says 30 days left on premium trial. We were told Scam Shield was free, no mention that premium was required to perform what they advertised.

Every time I select end trial, it tells me unable to connect to network, try again later.

I tried on the 4G network and my WiFi network and same thing.

I guess the only way to get this off our two phones now is contact the FCC so they will contact T-Mobile to get it fixed.

It has blocked 3 calls that may have been SCAMs, however T-Mobile or Sprint do not know every SCAMMER/SPAMMER's number so I continue to get calls I do not want. I just continue to use the Apple built in process of blocking them, which is actually more than I can do with your app. I have had to add a lot of my local contacts to your app so that it would not block them, which is also a big difference between your app and AT&T. From what I have seen of this app I would diffidently not pay anything for it. AT&T's app actually allowed you to manually block numbers and a handful of their categories, which was really useful. Due to being able to see it being useful I did purchase it to get the rest of the categories. T-Mobile's app; not even thinking about buying it.

tkazee wrote:

Currently using the trial of the premium version and every time I attempt to enable scam block, it says having trouble with the network. Currently, the free version doesn't block even the calls listed as "scam likely" , without the ability to enable the scam block, I am unsure if the 4.00 per month is worth it.  Is anyone else having this same issue?

Thanks for coming here to post that. How long have you been using the premium trail? I know you have 30 days to use it, but please keep an eye on that and post some feedback about how it's working going forward, especially if you've been using it more recently. Have you tried an uninstall and reinstall to see if that helps?

MooreSys wrote:

Appears this FREE app, as T-Mobile advertises, is pretty much useless unless you upgrade to the paid version of it. With the FREE version you can not control the categories or block numbers that are not getting blocked by what T-Mobile claims to be SCAMs. The only control with the FREE version is to mark blocked callers as a favorite so they will not get blocked. AT&T's FREE App was much better.

We appreciate the feedback. As you mentioned, we do have a premium version that'll give you a little more protection. Just so I'm clear, is the free version not blocking for you?

Currently using the trial of the premium version and every time I attempt to enable scam block, it says having trouble with the network. Currently, the free version doesn't block even the calls listed as "scam likely" , without the ability to enable the scam block, I am unsure if the 4.00 per month is worth it.  Is anyone else having this same issue?

Appears this FREE app, as T-Mobile advertises, is pretty much useless unless you upgrade to the paid version of it. With the FREE version you can not control the categories or block numbers that are not getting blocked by what T-Mobile claims to be SCAMs. The only control with the FREE version is to mark blocked callers as a favorite so they will not get blocked. AT&T's FREE App was much better.