T-Mobile y MLB

This season, audio streaming of the radio broadcasts for games has not worked and presented an error message before ever choosing a feed in the iOS version. On Android, it's flawless and works. Sometimes, you can keep pushing the buttons to get a feed going, but it doesn't always work. I found an exact screenshot I'm posting here of what iPhone and iPad show. 

This YouTube video explains why we're stuck with this using iOS devices and very depressing.Video works fine, but I cannot listen to radio broadcasts. I wish T-Mobile would get MLB to fix this.

Thanks for clarifying. That makes a lot more sense. I recommend at this point that you reach out to our customer support teams to review your account details. They have a tool that shows the Tuesdays offers that you redeemed and have a path to take if you redeemed the offer, but the subscription on MLB still says something other than T-Mobile. 

Most people on the Community like to message us on Facebook or Twitter using the icon at the bottom of this page. They are a fantastic team and if you take screenshots of our conversation here, you most likely wont have to repeat yourself. 

No bother.  I was actually looking from my mobile.  When I go the site on my desktop, it should my subscription but says I made the purchase via the Google Play Store.  I did download it from the Store, but that was from the link that given to me from the T-Mobile Tuesday app.

Sorry if I am asking too many questions here. When you go in the browser (like Chrome) and log into the MLB.TV website, the current subscription button takes you to a Google page that shows you your Google subscriptions? 

When I click on Current Subscriptions, it is a dropdown and has the message about the Tuesdays offer. That is why I am confused about it taking you to another page. I just want to know what it says when you select that drop down. 

Takes me to my Google subs.  But it's not under my Google acct.

AwwwwwSnap wrote:

Nope...used same email.

Ok cool. So what does it say when you log in to the website and look at the Current Subscriptions?

Nope...used same email.

fireguy_6364 wrote:

Sweetlime27 wrote:

opheims wrote:

Can I please get a new subscription link for MLB.tv?

I redeemed the offer and was then out of the country for 2 weeks. Now, the promotion is over and my MLB account says I have no subscription…

Why only have a one week window to subscribe if it's for all TMobile users? Should be an anytime during the season promotion.

Yes 🙌!!! I agree! Bring Spring Break , I was not around checking the 1-2 week window, either! To make matters worse, I previously had this offer and have been a customer since 2019… yet all I was told today was " no, nothing can be done since I missed it"? Wow!  I am so frustrated, and  an added fact to anyone reading this… I'm a      sprint /T-Mobile customer who supposedly has been "migrated to T-Mobile ", yet I just upgraded on 2/17/23 with iPhone 14 and now I'm in a contract that obviously im stuck in. Yet, I'm told is T-Mobile. However, today I was told " if I pay it off and upgrade to T-Mobile ONLY, I can get the silly mlb free access ". So, to anyone who is T-Mobile, ONLY and not sprint T-Mobile… I'd contact them and see why you can't access it because apparently I could if " ONLY I WAS A T-MOBILE CUSTOMER, " but I'm a "sprint T-Mobile  customer " ergo, I'd have to pay off the remaining $900 and

“ pivot over to T-Mobile “    Just a bunch of strange nonsense  , so good luck to you all. :::SMH:::   
 

sincerely ,

AT&T customer effective May 2023   

 

because your technically still Sprint and the offer is TMO. you’ll need an actual TMO account and not one that is still a Sprint pass over.

The offer was available for T-Mobile, Sprint, and Metro by T-Mobile customers as long as they had access to the T-Mobile Tuesdays app. I know that life gets busy and we are not always checking certain apps religiously, but the MLB offer was a limited time offer that you were able to redeem and set up any time between Tuesday, March 28, 2023, at 5:00 a.m. ET mediante Tuesday, April 4, 2023, 5:00 a.m. ET. Sometimes you can save an offer in the Tuesdays app and then redeem it at a later time, but this offer required the redemptions steps be done before April 4th at 5am ET. Even if you add a new line or migrate over to T-Mobile, this offer is expired and you wouldn't be able to sign up for it. I am not sure why anyone would have told you that if you migrate to T-Mobile, the offer window would be overlooked. 

I know it is extremely frustrating when you miss out on an offer, but there are new offers every week. If you haven't already, check it out today and see what awesome-sauce we have going on this week. 

AwwwwwSnap wrote:

Yes, but it got charged through my Google Play account.

You will want to double check the email that you used for your MLB account. It has happened before where people sign up for our T-Mobile Tuesdays offer and create a new MLB account instead of signing in with their existing account. That leads to that person having two accounts, one that is paid for by the T-Mobile promotion and one that is linked to a different payment method (like your google account).

Once you verify that you have only one MLB account, you can log into the MLB.TV website, open the menu by selecting the little person icon in the top right of the page, and then select manage subscriptions. Select the Current Subscriptions option and make sure that yours says "You are currently subscribed to MLB.TV through the 2023 T-Mobile Tuesdays Promotion."

Sweetlime27 wrote:

opheims wrote:

Can I please get a new subscription link for MLB.tv?

I redeemed the offer and was then out of the country for 2 weeks. Now, the promotion is over and my MLB account says I have no subscription…

Why only have a one week window to subscribe if it's for all TMobile users? Should be an anytime during the season promotion.

Yes 🙌!!! I agree! Bring Spring Break , I was not around checking the 1-2 week window, either! To make matters worse, I previously had this offer and have been a customer since 2019… yet all I was told today was " no, nothing can be done since I missed it"? Wow!  I am so frustrated, and  an added fact to anyone reading this… I'm a      sprint /T-Mobile customer who supposedly has been "migrated to T-Mobile ", yet I just upgraded on 2/17/23 with iPhone 14 and now I'm in a contract that obviously im stuck in. Yet, I'm told is T-Mobile. However, today I was told " if I pay it off and upgrade to T-Mobile ONLY, I can get the silly mlb free access ". So, to anyone who is T-Mobile, ONLY and not sprint T-Mobile… I'd contact them and see why you can't access it because apparently I could if " ONLY I WAS A T-MOBILE CUSTOMER, " but I'm a "sprint T-Mobile  customer " ergo, I'd have to pay off the remaining $900 and

“ pivot over to T-Mobile “    Just a bunch of strange nonsense  , so good luck to you all. :::SMH:::   
 

sincerely ,

AT&T customer effective May 2023   

 

because your technically still Sprint and the offer is TMO. you’ll need an actual TMO account and not one that is still a Sprint pass over.