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Welcome to the new Community!

HeavenM's avatar
HeavenM
Administrador de la comunidad
Hace 12 días

We are so happy that you found your way into the new community.

We're always looking for ways to improve your experience, so we did a little remodeling.

The first step was updating the website's location to T-Mobile.com/community. If you have any bookmarks or saved links, it'd be a good idea to update those, so you never have to worry about getting misdirected or lost in cyber space.

You may have also noticed that things might look a little different. We tried not to make any drastic changes, but little things like the icons, avatar bubbles, or a few other things have a different theme or may not be in the same place.  

Got questions about the new look or layout? Let us know in the comments.

Updated 12 days ago
Versión 2.0
  • gramps28's avatar
    gramps28
    Router Royalty
    Hace 4 días

    Once you have a payment arrangement you can't extend it. 

    https://www.t-mobile.com/support/account/payment-arrangement

     

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist
    Hace 5 días

    Looks like the site is back up and running.  Its been down since late last week (http/2 408 code), i thought it.might have been scrapped, or bad rollout with an issue.

    • HeavenM's avatar
      HeavenM
      Administrador de la comunidad
      Hace 5 días

      Yup. Happy to say that things are back and should be smooth from here. Let's just say we got a bit snagged just after we launched all the changes, and it took a while to break free. 

      • Wigs1212's avatar
        Wigs1212
        Network Novice
        Hace 4 días

        I wanted to share my experience with T-Mobile in hopes that it may help others who might be facing similar issues. Over the past few years, I have noticed that T -Mobile has been consistently overcharging me for their services. Despite multiple attempts to resolve these overcharges, the problem has persisted. Recently, I asked for 2 more days on my paying arrangement I was told no , as I rely on my phone for essential communication and daily activities. When I contacted T- Mobile to address the issue, I didn't not receive a satisfactory explanation or resolution. 

        It's important for consumers to be aware of their rights and hold services providers accountable for their actions. If you have experienced similar issues with T-Mobile, I encourage you to document your interactions and seek resolution through customer service channels. I will be filing a complaint with the Federal Communications commission (FCC) and will be seeking legal advice. 

        I hope that T-Mobile will work with me and to ensure that T-Mobile providers will be transparent, fair, and responsive to all their  customers' needs

        Sincerely

        Mrs.Hiett