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Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10hours of my family vacation time trying to get someone at T-Mobile to address our « outage» I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message. Whenwe go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem. I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone. Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
International roaming / India - has issues
I have international roaming available as part of plan, but phone won't connect to internet. I am currently in a city called Coimbatore, Tamil Nadu, India. The phone connects to a strong signal from Vodafone - India (and shows all bars are up on signal anywhere in city). But, when i try to start up chrome browser, it immediately shows "NO INTERNET". Has been consistently doing it for past few days that i have been here. The obvious checks (Mobile data, Data roaming, Network operator etc) have all been checked. So, i am starting to think that vodafone india is throttling or cheating Tmobile on their end of the deal. If not, how can tmobile give me data service here ? I need to get this working soon, since i will be india for a while…..currently, i am getting by only on wifi connects.
International Roaming - Not connecting
I can't get international roaming to connect to the internet even though all my settings are correct. We have unlimited data and texting, internationally. I have a feeling T Mobile is blocking my number from roaming but they can't figure it out. My wife on the same plan has working roaming - Any suggestions? T mobile cusomer care or technical could not resolve the issue - it's as though they are not recognizing my number, associated with the plan…
International SMS to Greece not working
For some months now, I have not been able to receive SMS messages from Greece, and the ones I send do not reach them either. This is through two different devices, and a friend (who also has T-Mobile) has the same issue, and tomany different numbers and carriers in Greece, so I know it is a carrier issue on the T-mobile part. Friends on other carriers in the US do not have that problem reaching any number in that country.Unfortunately, the "engineers" always come back with the same lame answer: "We have verified that the customer is properly provisioned for messaging services seeing no errors or restrictions." Anyone have a clue if there is a way to escalate this so that they actually look beyond my account? Talking to T-Force has been the exact same loop. Gracias
international service just stopped working
Hi there! I have an international plan and my international plan just stopped working today. No service at all , even when back in a service area. Same thing happened to my mom who was on Verizon. Tried calling Tech Support but was on hold for more than 40 mins with no response . Any way anyone can assist ?