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what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn't a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn't have shared this directly with T-mobile customer service but there is not email or chat and I don't have time for phone calls Action Needed: Update your payment method to receive your AutoPay discounts ACTION NEEDED by 07/17/2023.We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account. Visit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.
Solved
sweetwillyd
Newbie Caller
Hace 2 años
pago_automático
84KViews
27likes
347Comentarios
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
Solved
SCOLCLASS
Newbie Caller
Hace 2 años
19KViews
16likes
131Comentarios
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed. I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications . I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?
Solved
puffie300
Newbie Caller
Hace 7 años
delayed text
htc u11
missing calls
24KViews
2likes
80Comentarios
Employee Review
Can I leave a T-mobile employee review anywhere?
Solved
magenta4753749
Newbie Caller
Hace 7 años
empleados de la tienda
15KViews
2likes
80Comentarios
How can I block ALL text messages sent from EMAIL ADDRESSES?
I am receiving text messages from email addresses, How can I block them?
Solved
irritableallthe
Roaming Rookie
Hace 5 años
29KViews
5likes
73Comentarios
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCASTER, PA Assurant YORK PA, 17402 625 WILLOW SPRINGS LANE STE A; RMA # 405-32835102-3. I've been charged 300$ on my phone bill, despite returning this phone almost a month ago. When I call up Assurant they state the warehouse still hasn't recieved it. I feel like I'm being taken advantage of for a mistake on Assurant's end, and T Mobile says they can't refund the money on my bill. I'm literally at a loss for words, I sent it and feel like it's 100% their responsibility for not receiving it, what should I do?
Solved
noblenova
Newbie Caller
Hace 8 años
assurant
reclamo_de_seguro
phone return
19KViews
7likes
64Comentarios
La facturación por tarjeta de crédito no funciona
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
Solved
sefsun
Newbie Caller
Hace 8 años
13KViews
2likes
63Comentarios
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user. It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through. So far I have tried: Changing to the stock texting app (I normally use Mood) Clearing the text app cache uninstalling and reinstalling Mood changing the SIM T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again) full factory reset Confirmed APN settings Bought another damn phone. Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them. I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later. These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters. Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol Solutions?
Solved
crw924
Roaming Rookie
Hace 6 años
delayed text
missing texts
asistencia de t-mobile
tech support
111KViews
4likes
61Comentarios
Not receiving verification texts --NOT using DIGITS
I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?
Solved
elvisjay
Roaming Rookie
Hace 7 años
verification text
131KViews
4likes
55Comentarios
T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods
My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called "Free" IPhone 13 upgrade scam! I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000 in installment credits over 30 months I traded in/sent them my wife's perfect condition i-phone 12 profor a i-phone 13 proand was told I would received $1000 in installment credits over 30 months I'm now being charged$36.67- 15.50 credit for each phone. So being charged $21.17 for each phone per month. If you dothe math they gave me $465each for my phones. The promotion was $1000 credit on any I-phone 12! They lied! My local store employees verbally guaranteed we would get the full $1000 because that was the promotion! I'm still fighting to get the full credits. Next step is filing a complaint with Better Business and taking legal action filing aclass action lawsuit. If you've experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments.
Gerd
Newbie Caller
Hace 3 años
Servicio al Cliente
iphone
t-mobile
15KViews
18likes
55Comentarios