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Samsung S24 Pre-order Issues with Samsung
I am attemptingto take advantage of the pre-order special for the Samsung Galaxy S24Ultra directly from Samsung.com because their offer is better than T-Mobile. Samsung.com is offering the same trade-in credit as T-Mobile but additional credits towards aSamsung Galaxy 6 Classicwatch and Coverage. So purchasing directly with Samsung.com is the far more lucrative route to go; however, despite the fact that I have a normal T-Mobile Go5g Plus plan, the Samsung website still keeps rejecting my attempts to complete purchase with the followingerror message: "Your account type is not supported on Samsung.com. Please see the non supported account types listed on the page." To reiterate, my account is not any one of the exempt types listed on that page and all of the rest of our phones utilize carrier finance without issue. Can someone please assist in trying to resolve this issue? ¡Gracias!
Unable to Preorder S24 through Samsung
I get the dreaded "Your account type is not supported on Samsung.com. Please see the non-supported account types listed on the page." I have a normal Magenta account that is not, government, employee, prepaid, past due, or any of the other possibilities mentioned by the error. I have also had this exact same account setup for years and years and have no problems doing this same upgrade in the past. I have been going round and round with T-Mobile and Samsung support and both say it's the other's issue and are unable to provide any assistance. It's extremely frustrating. I've been such a loyal supporter of Tmobile for so many years it would be nice if they could provide even bare minimums of ethical and helpful support. Anyone figure out a solution?
Promoción de Costco
I purchased 2 iPhones in a Costco kiosk back in April. I was told that I would receive a $75 promo card per phone, and as of yet, I have not received it. I did receive a cryptic text about 6 weeks ago, stating it would be arriving. As of yet nothing. Anyone else have this issue? Were you able to resolve it?
Jump Upgrades
I pay monthly for the TMobile Jump Upgrades...Have for 6 yrs. I went to the store to use my Jump Upgrade and was told my plan was retired. I was told to contact customer service. After 30 minutes trying to explain what the Jump Upgrade was as shown in my paperwork I ended the call. Has anyone else had success in trying to use the Jump Upgrade? I am paying monthly for it, how can I not use it?
Anyone else have horrible in store experiences?
So I go to T-mobile just before Black Friday to replace a phone that was bricked by the latest firmware update and won't power on. Of course no trade value because it wont power up despite the fact it worked flawlessly up until the update. Anyways, I go on to replace it and am told the phone I want isn't in stock. After asking the location numerous times to check surrounding stores one of the workers finally agrees to do so. They locate one and I leave and drive straight there (5 minutes away) I get there and they claim they don't have one (S23 Ultra) After stating it was confirmed 5 minutes prior they did and a couple minutes of arguing about it with the manager, he finally goes in back to check and mysteriously comes up with it. At that point he tells me about a free Earbud promotion for Black Friday that's in effect. Tells me it will go on a payment plan, but I'll get an e-card to cover the cost in a few weeks. OK, no problem. He then dishes me off to someone else and disappears. I spend almost 2 hours waiting for the second guy to process something on his iPad before he ends up telling me I owe $265. I ask what the charge includes and he tells me "sales tax" I ask, just sales tax? He says yes, you are zero down on an installment plan and just need to cover sales tax, we are waiving the $35 activation fee. I thank him and ask how much the phone is. He says $1,199.00 Sales tax in my city and state is a total of 8.03% which quick math in my head should roughly be under $100.00 so I ask what else he's charging me for. He says just tax, the buds are on a plan with a credit coming, the phone is on a plan, you just pay tax. I do the math for him and he says well, it says $265.00 I tell him ok, but that's not correct. We go round and round and after about 10 minutes he types away for a minute and says ok, it'll be $195.00 I say no, did you just forget our conversation. He types away again and says ok, how about $175.00 I felt like I was at a car dealership. I continue to disagree and he walks into the back frustrated. I hear the manager yell in the back. Tell him he doesn't get the earbuds and tell him he has to now pay the activation fee. He comes back out and says ok it's $131.00 and you don't get the earbuds. At this point I've been there almost 3 hours total. I was so pissed, needed to get to work and needed a working phone I just paid it and left. They didn't even power up the phone to insure it worked or anything. Hands me the box and says just use the sim card from your old phone and sends me on my way. Keep in mind, I couldn't trade in the phone I had (worth $300 according to them) because their update bricked it that morning and it no longer powers up. What a horrible experience and joke of a company. Anyone else have a similar experience?
