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T-Life App Not Letting Me Log Into My Account
I just switched to T-Mobile 3 days ago. I downloaded the T-Life app as instructed by the sales rep. I brought my own phone. When I try to log in with my ID/phone number and password, I get into a loop that says processing over and over again. I've called customer service to no avail and even went back to the store where I signed up. I've tried everything to log in and I don't know what to do at this point. Not feeling so good about T-Mobile at the moment. Id like to be able to use the app.
TMobile TLife sucks
Okay, TMobile is a large tech company specializing in wireless coms, right? Yes, this is true. So how is it that this TLife app that the company is jamming in my face unable to allow for the download of documents? If I click the download link, it changes color like it will do something and yet does nothing, nothing at all. So when I, a customer, am faced with a situation where I need the f#%king documents to show that TMobile is not living up to an agreement they made with me, I'm out of luck. Yet, without fail, your f#%king payment portal always works. The sales apparatus, always works. But when it's a thing that benefits customers TMobile could not care less. Can't you fix the app so that it does what you claim it will do? Or is it merely the claiming of a function good enough, no need to provide one. Is that enough to keep the government out of your hair, TMobile? Can someone provide a working app, please?
AutoPago
Trying to set up autopay and the page on the website is blank. I was told my 2 phones were free by switching over 2 lines from verizon. My bill was to be $55 plus tax. They took out $101 based on $65 plan and $26 phone fee plus tax. I believe they are working on my phone situation but I am trying to add autopay to lower my bill to $55 but can't get it resolved.
Assurant Tmobile Vicious Cycle
So I had a lost/stolen phone, i put in claim with assurant. October, 2023 i now have an $840 charge on my bill because they are saying I didn't return the phone. I call Tmobile, it was lost/stolen, I can't return something I do not have. They say call Assurant. I call Assurant they say call Tmobile only they can remove the charges and it would take 1 to 2 billing cyles AGAIN November 2023, .I call Tmobile about Assurants erroneous charge to my account, they didn't receive anything from Assurant and I was to call them. Assurant says the template was sent to Tmobile, I call Tmobile back, they didn't receive anything. But they will look into and call me back. NO RETURN CALL. December, 2023 Again, I call Tmobile, not to worry they will get in touch with Assurant and get everytingn taken care, in the meantime I can set up a payment arrangement. So, I did. it would take 1 to 2 billing cyles January, 2024 I call again, to both same cycle Tmobile call Assurant, Assurant call Tmobile. They will change the payment arrangement. Yesterday, January, 2024..NOTHING WAS DONE by either company to fix this problem. I learned from an Assurant employee that they had shipped 2 phones to replace 1 phone, i only received 1 phone andstill the charges are there Still Tmobile says to contact Assurant and Assurant to Tmobile, They won't give me another payment arrangement! They won't fix the problem. Assurant is a subsidiary of Tmobile so what is the communication problem? So I ask, please, what can I do? Other than when all this is settled get rid of Tmobile and Assurant.
