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T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones. Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It's incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
Autopay Change is False Advertising
When I signed up for the service I got a discount for autopay if I provided direct bill to my credit card. Now T-Mobile changed that. The commercial says no surprises, no increases, no fine print, no yada, yada, yada. Well, surprise, surprise, surprise, the fine print allows them to change that to just a debit card or direct access to my bank account. Now my monthly bill is 10% more. That's false advertising. That's the definition of yada, yada, yada. That's wrong. If they want to make a change, do it prospectively and grandfather everyone who was already covered. I can't believe that some lawyer hasn't jumped on this for class action certification. I would join that class in an instant.
