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After going to tmobile to replace my lost phone, the workers convinced us that if we should trade in my husband and children phones and get new ones and it's completely free. My husband asked what's the catch and they said there was none. Now that we are trying to switch because of the big bill every month we heard that we owe on the phones. Keep in mind that there phones were new because my husband had the Google pixel 7 and my kids has phones 13 and 13+. Now they are telling me I owe over 2000 dollars for them falsely advertising products to get saleI can't pay my bill using an international credit card
Hello everyone, I'm pleased to participate in this community. My post is about paying my bill using my credit card, but now it isn't allowed because the bank account is not based in the US, even when the credit card is Visa. I don't understand why this happened. Even when I created my account, I made the first payment with the same (international) credit card, which worked. I need to maintain this US number because I'm doing my master's degree studies at an American university. Many thanks for considering my post. Best, FF
How to get a resolution? SCAM!
My parents recently upgraded their phones after a T-Mobile employee informed us they were eligible for an upgrade with an $830 refund per line, plus a Costco gift card on our existing plan. Two months later, I checked and found that we're only receiving a $300 credit per line. When I followed up, I was told our phone plan doesn't actually qualify for the higher credit, and now we're facing an additional $60 per month to receive the credit we were promised. The employee acknowledged his mistake and even offered to pay the difference himself, but his manager reprimanded him for saying that. Rather than taking responsibility or addressing the issue, it seemed like the manager wanted him to cover it up. I've been going back and forth between customer service and the store, but nothing has been resolved. I also emailed the manager requesting the regional manager's contact information, but I still haven't received a response.Traded in phone paid off early
I purchased a new phone and traded in my boyfriends old phone through the Kiosk at Costco. I had a monthly charge for my phone and my boyfriends phone however, I was reimbursed each month for his phone. I went ahead and paid off both phones early. My question is related to my boyfriends phone. There was an approximately $350 balance on his phone and I was getting reimbursed each month for it. Will I be reimbursed the $350 that I paid off early?
"Unable to process your T-Mobile electronic payment" ... How much time do I have???
I received a text saying "Unable to process your T-Mobile electronic payment" ... How much time do I have before my service is interrupted??? I need at least 24 -48 hours to fix the problem with my bank, but can't risk our phones being turned off! ¡Ayuda!
DISASTROUS CUSTOMER SERVICE FROM THE PHILIPPINES
The TMobile service from the Phillipines is so horrible! I've tried 8times to fix my plan and my billing back to where they should be after fraudulent transactions from complete incompetent Customer Service Agents and Supervisors screwed it up and can't fix it correctly. I'm turning my complaints over to the MN Attorney General. I'm hoping they can investigate and open up a fraud claim against TMobiles' disastrous customer service. I once loved TMOBILE and had great service, but NO LONGER!! I HAVE BEEN WITH THEM 26 YEARS!! It doesn't just piss me off to have to deal with the incompetent Phillipine service, it's just SAD!! I'M calling another provider to switch to. TMOBILE....... WHAT THE HELL????
