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usage privacy from primary account holder
The primary account holder on our family account (ex boyfriend and father to my kids) immediately changed my account to secondary.Which means he can see every call, message, and search from my phone NO MATTER WHAT, however I can make no decisions about my line and I can no longer monitor my son's usage. How do I get around this without "asking the primary account holder?"
Cannot track where the transaction is
Could someone help me please. I called tmob and asked about where the $55 autopay transaction went. I checked my past bills but there's none. They also cannot see in their end what im talking about. i want to cancel it bec it notifies me again that ill be charged for this month.
Tmobile Scam and Fraud
DO NOT use T-Mobile. They rip off their customers and steal from you. FACTS - Did a promo where I had to trade in an iPhone. LIE 1 - They said I could drop my trade in at a T-Mobile store. The T-Mobile store denied it and said it had to be mailed. T-Mobile sent me a label and box and I mailed it via UPS. I kept getting notifications they hadn't received my phone, even though the tracking showed it was delivered. LIE 2-4 - I spoke to three different representatives over this time, all who advised they had received the phone and to just ignore the warning messages. These are all documented. Finally, my credit goes away and the last Supervisor representative I spoke to accused me of lying and never sending the phone in and I was out of luck. Also, since this went on for over 60 days I can't even file a claim with UPS. So I'm out a phone and my promo credits. In all about a $1000 loss from my pocket. Tmobile is a fraud and should be out of business.
Autopay discount NOT given even for checking account
So I moved 6 lines to T-Mobile Sep 2023 and created business account. The store manager said there would be $5/line credit for linking checking account. I did that on the first day of starting the service. For few months I did not realize they were NOT giving me the $5 credit per line. I have been calling T-Mobile for 4 months each time a different excuse is given. 1st it was it has to be savings acccount so we switch but it was not that so back to checking account. Few of them credit the month I called for $30. Most recent call I escalated to supervisor and she said I am not eligible because we have 6 lines. So why am I not getting credit for 5 lines? It seems like they keep coming up with excuses not to pay this credit which is listed on their web site. Mind you I never had a credit/debit card on the account it's always been checking/savings account from day1. We are on Go5G unlimited plan. What are my options, this seems like deceptive business practice…is there anyone available that is halfway competent???!!!
I've had a horrendous time talking tocustomer service reps and supervisors. I was given the wrong information by a supervisor in regards to restoring my account. I'm in severe heart failure and got behind on my account due to being sick. I actually had the money to pay the past due and get on a payment plan. The supervisor was adamant that I had to pay an amount twice of what I actually had to pay. That led to my account being canceled. And my number that I've had for 20 plus years being frozen. If the supervisor had actually been better informed. I could've made the past due payment and got on a payment plan for the rest of the amount. Which is what I specifically mentioned to the supervisor. Her name was Nanet. Id#266921. Now I'm going to a different service. This is not to mention the fact that I tried to cancel my home internet 3 months ago. They never canceled it. Kept billing me. I've encountered 3 terrible reps. And a horrendous supervisor who have all been condescending and unwilling to acknowledge that any mistake has been made. It's insane. The biggest frustration was that I was willing to pay an amount of 310.26 that included an internet service that didn't work in my area. And the supervisor claimed I had to pay twice that amount. A few days later I noticed in the app that I had the option to pay the 310.26, and qualified for a payment plan. Which is what I tried to do with the supervisor. By then I did not have enough to pay the 310. I had spent part of it to start with a different provider. I've called back to try to discuss this. And the rep I got kept blaming me. Saying the supervisor was right. When I pointed out the dates, and that the supervisor was actually mistaken. The rep changed the subject and said that wasn't the main issue. That I shouldn't have been late on any payments, period. It boggles my mind that this is even allowed to happen. You guys are losing customers from sheer incompetence and arrogance/ ignorance. And have absolutely no one who is willing to acknowledge it or make it right.
Primary line does not have sufficient permissions to view bill detail information.
Tu línea no tiene suficientes permisos para ver esta información. Comunícate con el titular principal de tu cuenta para pedirle que cambie tus permisos. For more infoclick here. I got abovemessage, but I am the primary account holder, what should I do?
Business account local representative
I have a business account and was assigned a personal representative that actually resides in my area. It often takes her 48+ hours to respond if I get a response at all. I usually end up having to communicate with T-Mobile's offshore customer service reps. I have asked customer service multiple times on the phone to please set me up with a new representative so I at least know when I have an issue I have someone that can take care of it. How else can I get this handled? On top of that, I have NEVER gotten a response from texting 611
