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magenta10611252
Newbie Caller
4 years ago

Website Login --- Typically Broken, Why?

Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous. For a while I cou...
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NoAnswersFound
Newbie Caller
4 years ago
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This should be embarrassing for a Tech company but apparently TMob just doesn't care. So frustrating and has forced our company to switch carriers. Too bad b/c I liked the tax&fees included but the writing is on the wall, TMob is headed to the bottom… fast.

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Why?","id":"message:132160","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:163997"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:account-hub"},"conversation":{"__ref":"Conversation:conversation:132160"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132160"},"body@stripHtml({\"truncateLength\":200})":" Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous. For a while I cou...","body@stringLength":"944","rawBody":"

Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous.

For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.


Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it's my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click \"Shop\" and get \"500 Internal Server Error\".  All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.

Why is it so hard to get your website to work?

Can we get John Legere back to drive home permanent fix?

","kudosSumWeight":12,"postTime":"2021-06-19T13:16:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:can't login","text":"can't login","time":"2019-08-13T13:09:10.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:my-tmobile","text":"mi-tmobile","time":"2023-07-08T18:43:03.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132160_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10651},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous.

For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.


Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it's my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click \"Shop\" and get \"500 Internal Server Error\".  All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.

Why is it so hard to get your website to work?

Can we get John Legere back to drive home permanent fix?

"},"Conversation:conversation:132160":{"__typename":"Conversation","id":"conversation:132160","solved":false,"topic":{"__ref":"ForumTopicMessage:message:132160"},"lastPostingActivityTime":"2024-06-10T17:32:38.000-07:00","lastPostTime":"2024-06-10T17:32:38.000-07:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:132160":{"__typename":"ModerationData","id":"moderation_data:132160","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132160_1":{"__typename":"Revision","id":"revision:132160_1","lastEditTime":"2021-06-19T13:16:51.000-07:00"},"ForumReplyMessage:message:132170":{"__typename":"ForumReplyMessage","id":"message:132170","conversation":{"__ref":"Conversation:conversation:132160"},"author":{"__ref":"User:user:31010"},"revisionNum":1,"uid":132170,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:account-hub"},"subject":"Re: Website Login --- Typically Broken, Why?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132170"},"parent":{"__ref":"ForumTopicMessage:message:132160"},"body":"

This should be embarrassing for a Tech company but apparently TMob just doesn't care. So frustrating and has forced our company to switch carriers. Too bad b/c I liked the tax&fees included but the writing is on the wall, TMob is headed to the bottom… fast.

","body@stringLength":"273","rawBody":"

This should be embarrassing for a Tech company but apparently TMob just doesn't care. So frustrating and has forced our company to switch carriers. Too bad b/c I liked the tax&fees included but the writing is on the wall, TMob is headed to the bottom… fast.

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