$50 reward card

I have tried multiple times to redeem my $50 AAA card  I get all the way to the end and hit continue and nothing happens 

what is going on 

We've still not received our $50 I'net promotion card and it's been over  a month ago. Today, per your online customer service rep, I enter tour site trying to get in to the promotion port and it put me on hold for almost 30 minutes. I finally hung up on that. What's the reason for the run around/

I find it very misleading when it says ‘received’ and it is no where to be found in your email. 

Most promotional cards take 6-8 weeks and sometimes longer.