Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!

Crazymom wrote:

WOW, I myself am currently experiencing the same issue as Laura10volleyball.  I have been with T-Mobile 19 years and have never had any real issues as I am today having with their totally ABYSMAL insurance partner (ASSURANT).  They are a real piece of work.  I have taken up my issue with Consumer Affairs and will go further (Attorney) if I have to.  I paid my deductible for a replacement phone (105.00 dollars) due to my long address I suppose it took 4 attempts for me to actually receive my replacement phone (3 where returned to sender via UPS) upon receipt of my phone (sat) I immediately returned my damaged phone (monday) as with their instructions - The enclosed packet and return label.  Well this was done in the month of Oct, come 1 week before Christmas I get a T-Mobile bill also with a "no return phone fee", really.  Once the mailman picks up the mail, I have nothing more to do with the item!  However, I did spend allot of time and energy between the USPS and ASSURANT and still their customer service is saying I have to pay for the damaged non returned phone.  I am a senior citizen and have exhausted all my energy and time as well.  You are right and it should be made aware all over that ASSURANT has totally disregard for their customers time and peace of mind, especially for the elderly and longtime client of T-Mobile.  

I would like to be a part of any legal action I am sick and tired of hearing about these scammers and T-Mobile continues to contract with them 

407mobileman wrote:

I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare.

First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them.

But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait through not one but two billing cycles before removing this fee from my T-Mobile bill. This careless delay in resolving the issue cost me time, energy, and significant money.

I am appalled by Assurant's utter disregard for their customers' time and peace of mind. They prioritize their bureaucratic processes over the needs and satisfaction of the people they serve. It's astounding that a company with such a terrible customer service track record can operate in today's market or serve T-Mobile customers. 

In conclusion, my experience with Assurant has been nothing short of a nightmare. I strongly advise anyone considering their services to think twice and explore other options. Their poor customer service, excessive delays, and lack of accountability make them a company I will never ever deal with again. Save yourself the frustration and anguish, and avoid Assurant at all costs.

I am experiencing the very same nightmare. Lies on top of lies from both T-mobile and Assurant! I have become so agitated over this situation that began June 23rd. No one old me that I had to pay the deductible before going to a repair store over bridges with tolls. I received confirmation for the appointment I arrived to find that the store was closed. The nightmare begins. After hours on the phone with agents from both companies I was assured that I would receive credit and my phone. Ten days later after so many lies from both companies I have had to chose my mental health over this situation. The last Assurant agent told me that this was happening because of the hurricane just before 4th of July and that the big transporters, such as UPS, FedEx. etc could not reach them. I asked why I couldn't get one from a local store and I was told that those phones are only for their stock. 21 days later I have no phone or tracking number. Please ask who the insurance company is before signing with any cell phone company. Assurant? Run. T-mobile's cell phone wireless service is also beginning to decline. I was I a store and for some reason I couldn't connect to their wifi, which I usually am able to do with no problem.I overheard other people say that they have T-mobile and were experiencing the same problem. Another person with them said that they have Verizon and had no problem. What is the solution????

I am positive that they could provide a better service. Seems like the supervisor are not committed 

Tmobile has gone downhill under new management. It sucks dealing with customer support., useless. I can't even get into what happened this wknd to get my phone replaced, I will say this, why does Assurant even have a number? They make it so you can't speak to a live person and with paid monthly fees  to have one of their support people mock me because I had been going back and forth for 2 days between tmobile and them and was upset tired and kept repeating the same thing over and over. Never again..

407mobileman wrote:

I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare.

First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them.

But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait through not one but two billing cycles before removing this fee from my T-Mobile bill. This careless delay in resolving the issue cost me time, energy, and significant money.

I am appalled by Assurant's utter disregard for their customers' time and peace of mind. They prioritize their bureaucratic processes over the needs and satisfaction of the people they serve. It's astounding that a company with such a terrible customer service track record can operate in today's market or serve T-Mobile customers. 

In conclusion, my experience with Assurant has been nothing short of a nightmare. I strongly advise anyone considering their services to think twice and explore other options. Their poor customer service, excessive delays, and lack of accountability make them a company I will never ever deal with again. Save yourself the frustration and anguish, and avoid Assurant at all costs.

This is the most useless service I have ever encountered. Delay after delay. They want their money but will delay sending your replacement. And tell you every time. So sorry but three business days. After the third time of being told to wait three business days I am done. We need to cancel this service and the foreign representatives completely. Whose with me. She a them publicly

Assurant has to be one of the worst companies ever! I paid $31 to have my screen fixed on May 25th 2024 by the Jamaica Repair Center since it was the closest repair center to Brooklyn NY where I live. Been with T-Mobile 20 years. I've been working the last 12 days while awaiting an email or text message from the repair center which never came. Today is my day off so I decided to call Assurant to get an update just for the Assurant agent to tell me that repair center is no longer available. Assurant than proceeds to give me 4 different locations according to my address on file. Two of them being in New Jersey which is a complete different state and the other two being in Long Island which is in New York State but not New York City. Any of these locations would be close to a two hour drive each way, while waiting 3-4 hours or even more to wait to get a phone screen repaired. For me to have to dedicate a whole work shift of more than 8 hours just to save some money is unacceptable. So I had no choice but to now pay the $108.00 to more than likely receive a refurbished phone. I was excited when I heard it was just $29 plus tax to fix my screen. I knew it was too good to be true since you have to sacrifice your entire day just to save some money. Time is priceless so I could've ordered a replacement device 3 weeks ago instead of having to write the dissertation. I would've literally spent more money traveling to the four repair centers the agent gave me than the actual cost to fix the screen on my phone. T-Mobile and Assurant needs to address this problem since I know I'm not the only customer who is experiencing this horrible customer service. 

I just went through the same experience w assurant. Device received in their warehouse may 3rd. Nearly 6 weeks later they still havent scanned it and slap me w a $600 no return fee. Both tmobile and assurant were extremely unhelpful. I wasted hours of my time to be told we'll renove it in 1-2 billing cycles, but we cant send you anything in writing. Terrible company and experience. Switching my insurance and will be carrier shopping as well. 

OMG!!!! This was the exact post I was going to make. I was with sprint for over 2 years and have had replacements with Assurant and NEVER dealt with this stuff.  TMobile contract with them need to be revised because this makes them look soooooo bad.    My bill is 291.00 per month   Today 1098 was taking from a phone I returned in March.  WTF!!! All the reps are like so sorry that happen.. STOP saying you are sorry and return my MONEY ASAP.  Now I have to wait until the 13th to look for the credit to be refunded.   I will be dropping as soon as my money is returned.  They dont care!!!! pointing fingers whos as fault is not my problem…. I did my part they need to honor theirs!!!!!!!!!!!!!!!!  This should have NEVER happen and should not to anyone.   Im going to make these complains be heard this is the first stop.   Im not stopping here.

How in the world does Assurant even exist? Total scam, will be dropping them after Apple repairs my phone, got a replacement because my phone battery drained like hell but at 81 percent Apple wanted $89 to replace, Assurant sent me a phone with you guessed it 81% battery health… oh this is after they denied my claim and said my phone wasn't even covered and wasn't attached to the line. It was attached and never taken off for over a year.

They are literally the worst company I have ever dealt with in my entire life!!!!

They claimed all sorts of different reasons each time new excuse and that was one of them till I explained that was the only way to receive the one time text code so they could verify the account than they dragged it out 88 days well tonight they claimed I was past the claim and that the claim was expired so now my friend washed their hands of it and purchased a new phone because I can't work with out it I have a special needs child who can't handle school so I work at home and home school my son so I have to have that phone