All calls to T-Mobile 611 go directly to T-Mobile reps in Philippines from 03 to 12-2021

This is exactly what I have been experiencing for the past 3 weeks now. Still on hold even now while typing. Reps overseas instead of assisting you with your request, causing you even more trouble. Lack of communication skills. They take their time to say how sorry the feel which takes about 5 to 10 minutes to say it and frustrates you even more. Not that I blame others for lack of language skills its just those with lack of communication skills should not be working in this industry. They keep saying personal guarantee but not sure how to claim this guaranty once they either promise to get back and never do or simply drop your call without getting back. I ask them to repeat my concern they come back to me with completely irrelevant subject. Dear TMOBILE change your reps if you care about wellbing of your customers.