Forum Discussion
Also I bought fully a Samsung Galaxy A52 5G and T-mobile told me they cannot DEVICE UNLOCK
I know my bill is $408 and was told my fully owned A52 is held as collateral for bill due. I will be including this in my FCC COMPLAINT also with the UMX U696CL.
The A52 received a Android 13 update and I read it was not compatible with 13. Now it will not charge. I need a replacement for it for no charge. I will settle on these issues if T-Mobile
(1) cancels my $408 bill
(2) Sends me a replacement Samsung A52 5G phone
(3) unlocks my UMX U696CL so I can use a QLink sim card in it
This is a fair exchange since my self-employed business has lost revenue due to DISRUPTION of customers reaching me by way of T-MOBILE phone. Horrible.
I will wait 48 hours and see if resolution happens. If nothing by Monday 3/13/23 no resolution then I will proceed with a FCC COMPLAINT and discuss a possible civil law-suit with my attorney against T-MOBILE & ASSURANCE Wireless.
I need to utilize an international sim when travelling and my phone according to T-Mobile meets the criteria but despite many, many calls, and chats (the chats never work even with a live agent and get hung up) I have not been able to get my phone unlocked. The telephone agent said they were putting in a "file" over a week ago which would generate my unlock within 72 hours but this never happened so the latest agent I talked to yesterday agreed that it could be unlocked (meets the criteria) but could only put in another "file"/"request" which he was going to escalate and it would be done in 72 hours!!! We will see. The previous request was there for him to see so why did it not happen? He said it was another department which did this but could not connect me to them! This all just sounds like an avoidance/run-around by T-Mobile! Additionally, he could not tell me what the next step would be as far as actually unlocking it despite knowing my phone details - i.e. whether they would send me a note or message with further instructions or whether it would just be unlocked remotely. This is terrible service from what used to be a reliable and reputable company but it seems since the merger with Sprint that it has gone all to hell! Hopefully, after the next 72 hours this will this time all be rectified. I too have mentioned to them that I will approach the FCC if they refuse to do what they say they will this time! Hopefully I won't have to play that card and they will just do what they say they will!
Requisitos de elegibilidad para un desbloqueo
Desbloqueamos sin cargo los dispositivos móviles que cumplen con los siguientes criterios de elegibilidad.
La elegibilidad del dispositivo se determina de la siguiente manera:
- El dispositivo debe ser vendido por T-Mobile.
- El dispositivo no puede estar denunciado como perdido, robado o bloqueado.
- La cuenta asociada con el dispositivo debe estar al día.
- El dispositivo también tiene que cumplir todos los requisitos de desbloqueo para dispositivos con planes pospagados o prepagados que se indican abajo.
Elegibilidad para desbloqueo para dispositivos móviles con planes pospagados
- El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
- Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
- Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
Elegibilidad para desbloqueo para dispositivos móviles con planes prepagados
- Deben haber pasado al menos 365 días desde la activación del dispositivo en la red T-Mobile.
- Si el dispositivo se activó hace menos de 365 días, entonces la cuenta prepagada asociada al dispositivo debe haber tenido más de $100 en recargas durante ese período por cada línea activa en la cuenta. Además, deben haber pasado más de 14 días desde que se compró el dispositivo.
- No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
This is a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media like Facebook or Twitter to see if they can help you they also are a higher tier of support.
I will be filing a FCC COMPLAINT regarding my ASSURANCE UMX U696CL not being DEVICE UNLOCKED. Instead I got hung up on once transferred from T-Mobile 877-746-0909 ove to Assurance. I have already waisted 8 hours trying to make this DEVICE UNLOCK happen and to be HUNG UP ON! UNACCEPTABLE> NEXT > FCC COMPLAINT!!! Will someone please direct me to most direct email for FCC COMPLAINT re: DEVICE UNLOCK of UMX U696CL that I own?
