Balance check problem on phone (#225#)

I've been struggling with this problem for months now and neither #225# nor #999# work any longer. I discovered, however, that I can check my prepaid balance from my phone by dialing 611 (Customer Care). With this method a voice comes online with an introduction then asks if I want to refill my account. I say "No", and then he says, "Ok then, how can I help you?" I say "prepaid balance," and he says "One moment while I look that up." In another second or two my balance is read aloud to me. This is a bit more complicated than was the old #225# approach where I received the balance via text message, but it's easier than logging into my T-Moblie account from my computer to check my balance. Hope this works for others! 

Just a note that I also discovered that #225# for Check Balance quit working on my flip phone, though it was in my Contacts and I have used it many times in the past. After reading the message above, I changed it to #999#, but it still did not work. So I called a T-Mobile rep, and he said that #225# SHOULD still work. He did a reset on my phone and then asked me to try again -- and now #225# is working again! So if anyone else discovers that #225# is no longer working for Check Balance, you might also need to call tech help and ask them to do a remote reset of your phone.

TMC1 wrote:

I found out it’s #999# now. Hope it works for you.

Thanks a million. Works perfectly. 😎

I found out it’s #999# now. Hope it works for you.