Forum Discussion
Bank payments being reversed
Two months in a row now (at a cost of $90 so far to me), my payment has been processed, deducted from my t-mobile bank account last month then the payment was reversed just in time to give me late fees and drop my auto-pay discount. I tied calling but when they said a 7 minute wait time, waht they really meant was an hour. I've reentered the bank information twice now.
My bank statement shows the payment went through, but rather than wait to have it reversed, I'd like to get some help (and get my $90 back). I can make the payment (again), but I need to have whatever is wrong in the system resolved so I don't have to keep going through this. The ONLY reason I set up the t-mobile bank account was to mkae this payment, but I need it to work.
Scroll down from this post and click on the additional support tab, then contact us tab, if chat is available a windows will pop open.
gramps28 wrote:
Try contacting Tmobile support using messenger on one of their social media platforms like Facebook or Twitter.
I'm not on social media. Seems to me though, I should be able to contact a phone company by…. Wait for it… Phone? The hold messages told me how to either pay them twice through a system that's not working for me, or to post here. The only other option they're leaving is the FCC, since by refusing to accept a valid payment, they're forcing me to pay fees. It worked with AT&T, but I'm still pretty sure T-Mobile is better than that, just a little lost at the moment.
Although I have never had any issues using autopay. Ever since they made a push for debit cards for a discount, I manually pay my bill 2 weeks before the autopay date. That way, I still get the discount but don't have to worry about having to trust the autopay system to get it right.
Try contacting Tmobile support using messenger on one of their social media platforms like Facebook or Twitter.
