Forum Discussion
BILLING ISSUES EVERY SINLE MONTH
I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill. For some reason you cannot figure out how to apply the monthly credit to my son's cell phone line for the trade in credit that was started when I was still billed through Sprint. Each and every month I am promised it is fixed and yet each and every bill the credit is still missing. Please figure out how to fix this. I know you can because you fixed it on other lines on my account without much issue. I have another issue that you guys created when you applied a credit to the wrong line eliminating an ongoing credit I should have been getting as well even though once again I Was told "dont worry the credit will still show up on the bill each month." So let's please stop lying to the customer and actually fix things.
All billing issues need to be addressed with Customer Care at 611 or by sending a DM to T-Mobile on Facebook or Twitter.
Same thing happening to me. Was being charged for a "FREE PHONE ". Supposedly after speaking to Customer Support TWO TIMES it was straightened out. Wrong!! Bill for this month is wrong again. Actually when I called the day before yesterday the rep asked if it was ok to call me back in a day. All documentation is there as far as with my account to be credited but she wanted to review everything. I agreed that it was ok to call me back. Guess what?? The TMOBILE REP NEVER CALLED ME BACK!! A bunch of thieves!! Be careful people with the so called free phones!! 2-3 months after getting your bill, it will be wrong!! I am furious with TMOBILE and their lies!! YOU WILL NOT RIP ME OFF!!! Get my bill right. UNBELIEVABLE!!!
I think they hire people who have had no experience since it seems like no one knows whats going on and there are always unresolved billing issues….
Yes, they definitely don't know what they're doing. Looks like their support is mainly coming from the Philippines. Can you believe that I'm still having the same issue after signing up with them last December. That's over 6 months! Every month I call, they give me the same routine of how I can rest assured that the problem will be fixed in the next billing cycle. Last month, they made it worst. Instead of just missing one device credit, now I have two device credits missing and getting charged through the nose. I hope there's some lawyers out there sifting through these boards and raise a Class Action lawsuit. By the sounds of the complaints I hear from here and Reddit, this is standard practice for T-mobile. It's shameful business practice is what I call what T-Mobile is doing.
