Forum Discussion
Billing Question
If I want to start sending my checks through the mail, do I just put the check inside the envelope, along with my bill and mail it out to T-Mobile's billing address? Then they will process it within 10 days?
If you want to send checks in the mail you will need to sign up for paper bills. T-mobile will include a envelope each month so that you can send out the check to them. Just remember though if you go this route you will lose out on the discount that you receive on newer plans when being set up for auto pay/paperless.
dllipaudyal wrote:
Hola,
I switched to T-mobile from other provider. We do have 3 lines including internet, one is iPhone14 plus, and 2 samsung galaxy 23+. unfortunately internet was so slow and technical support was unable to help, therefore they suggested to disconnect internet and switch to other. Therefore, we returned device as well. Samsung galaxy 23+ which was supposed to be not charged is added on my billing since very long. Also, they are charging me for the tabs which I already told not needed. Contacting on the store also said we are not charged for the tab. i trusted, now when I checked my billing, it is too high.
Monthly pay for galaxy 23+ - $41+/line
Tab- $8+
Can you please kindly review it and reimburse what ever taken extra from my autopay account?
Appreciated
Gracias
Dill
This is not a Tmobile customer support forum but rather a user to user so you're going need to call support or go to a store.
Hola,
I switched to T-mobile from other provider. We do have 3 lines including internet, one is iPhone14 plus, and 2 samsung galaxy 23+. unfortunately internet was so slow and technical support was unable to help, therefore they suggested to disconnect internet and switch to other. Therefore, we returned device as well. Samsung galaxy 23+ which was supposed to be not charged is added on my billing since very long. Also, they are charging me for the tabs which I already told not needed. Contacting on the store also said we are not charged for the tab. i trusted, now when I checked my billing, it is too high.
Monthly pay for galaxy 23+ - $41+/line
Tab- $8+
Can you please kindly review it and reimburse what ever taken extra from my autopay account?
Appreciated
Gracias
Dill
might have to turn auto pay off then on again. might need a refresh to get auto pay going again.
worst case contact TMOs Facebook or Twitter via DM and they can look into it as well. this starts you with tier 2 support over the call in tier 1 support agents.
I updated my card
did you reset it up for auto or just updated the card info? might have to re set it up for auto.
I had to change my card information and now it's changed and it's saying that I need to pay my bill.
There's no one here that has access to accounts here.
My check didn't come. It will be here Monday morning. I will pay $50 Monday morning. And then agree to our payment plan. I'm so sorry I couldn't come through today. But I didn't give them my new address and living location. So they're holding the check till Monday.
Is your bill on autopay with a credit card? If so they took the discount away.
GAMO2712 wrote:
I received my August bill in the amount of 88.68. My July bill was 78.95, which includes payment for new phone. If this increase is for insurance, I did not authorize it. Please advise
I received my August bill in the amount of 88.68. My July bill was 78.95, which includes payment for new phone. If this increase is for insurance, I did not authorize it. Please advise
