Forum Discussion
Business Caller ID name appearing incorrectly on T-Mobile outbound calls
Our company has a voip carrier that has updated our CNAM for our phone line in their database. When we call a T-Mobile wireless customer it comes up with the phone# and an incorrect copmany (occassionaly it will show a name, some calls it shows the incorrect name, some calls it is just the number) which is causing issues with people knowing who is calling. How do we get T-Mobile to update their CNAM file so that when we call your wireless customers our correct name appears
same question!
I’ve had my google voice biz line for 15 years.
Suddenly, it has started giving out the wrong Caller ID when I call people.
As a T-mobile customer myself, I see the wrong caller ID when I receive calls from my biz line.
(Calls to my biz line are forwarded to my cell with the biz caller ID)
Totally weird factoid about this: The caller ID it started showing is actually someone who used to do some gig work for me - and has had ZERO contact with my company for a decade. She NEVER was associated with the phone number in any way, however. So bizarre.
T-mobile, where are you getting your faulty info??
