Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Please try ...
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
I've had this same problem for at least a year. I'm so glad I found this thread. Using the prepaid site worked like a charm.
For a long time my account would get locked on the first login attempt. Then I spent an hour with support and finally got the login working. Then I get the wires crossed message!
Just trying to pay the bill every month is a nightmare. I've been doing it over the phone, sometimes they have automated bill pay, other times I have to wait 30 minutes for a rep to pick up. So sick of it.
