Can't create T-Mobile ID

This is absolutely ridiculous!!! I have a lot of trouble believing they can't fix this issue. Maybe it's their way of forcing people to get T-Mobile phone service. I had it for years, but recently to Google Fi to cut costs. So I had a T-Mobile account until I closed it in March. Prior to this, I never had a problem. 

No, it's not resolved; apparently, it's been a problem for a long time. Looks like maybe since T-Mobile began with the internet service. The only reason it's bugging so many of us is that we can't control our own accounts. I am beginning to think it's T-Mobile's way of forcing people into their cell phone service too. 

I'm glad it's not just me! I'm on month 3 of no resolution and I want to pull my hair out! And we just got notice that in order to retain the $5 discount, we have to move auto pay from a credit card to a debit card or bank account. When I originally set it up, I had to give my credit card over the phone and there was a huge language barrier which made the process very difficult! I don't want to have to do that again. I just want to sign in and have control over our internet account. I like the internet provided but can't stand the service. Every time I've talked to customer service, they say the engineering department is working on the problem but there's no anticipated resolution time frame. 

This is ridiculous and I am sure a violation of some sort. I will personally be contacting an attorney and this could be a potential class action lawsuit. You cant be expected to pay for services and not be able to access the account. 

"The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution."

HeavenM, 

No, it is not resolved and all the tickets in the world aren't resolving it. If you don't know what you're talking about then don't talk. I've been trying since March to get a T-mobile Id. The last time I spent an hour and a half only to be told it's a known issue and the engineers are working on it. 

Freegirl23 wrote:

"The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution."

HeavenM, 

No, it is not resolved and all the tickets in the world aren't resolving it. If you don't know what you're talking about then don't talk. I've been trying since March to get a T-mobile Id. The last time I spent an hour and a half only to be told it's a known issue and the engineers are working on it. 

As long as they are filing the ticket for the right thing, then it is fixed in a few minutes. Working on the same issue for that long can be extremely frustrating, so I can see why you are doubtful of a fix. Have you reached out to our T-Force team by sending a direct message on Facebook. They are a favorite contact method for folks here on the Community. You can tell them you are having issues getting the T-Mobile ID registered for your internet only account and you need a ticket filed for MyT-Mobile Registration issues. I have seen this ticket in action myself, so I know it works. I have a feeling the reps you were in contact with previously were filing the wrong ticket. 

HeavenM. I have spoken with 11 different reps from service reps to IT reps to supervisory reps and they all filed the wrong ticket?? You're saying it can't be fixed unless I reach out through Facebook or Twitter? I don't have T-Mobile Service, although I did for years and was very happy with it, so 611 is out, I don't have a Twitter account, and if customer service can't fix the issue, how is the team behind the Facebook account able to do what customer service can't do over the phone? 

11 people really is a lot. Our team that handles requests through Facebook are a higher tier of help and you can show them screenshots of our conversation. I have very limited account access, but you can send me a direct message with your gateway phone number and the email you are trying to use as your T-Mobile ID and I can see what I can do to help since you have already talked to so many other people. 

Thank you for the offer, but I'm uncomfortable using Facebook for something customer service should be able to do. I should be able to call T-Mobile's customer service to get what I need otherwise T-Mobile needs to find a way to resolve this issue through customer service. On Redditt, I've read about people who haven't been able to create an id since T-Mobile rolled out this service. I don't understand how Facebook T-Mobile reps can fix something that telephone customer service reps cannot.