Can't make any payments on T-Mobile website

My issues around making payments were resolved by deactivating my adblocker during my session. Some of you may want to try this. The rest of you should probably run an adblocker.

I'd like to take a moment to thank the team for making invasive tracking elements a dependency of critical site functionality, and for providing helpful error messages like "Request Validation Failed - STOREDPAYMENTS." It would have been completely inscrutable even if had been applicable.

I'm a prepaid customer as well and I've been having billing issues since August '23. Since November'23 I've been doing something similar to Mahana. 
 

Walmart.com has direct top up cards for T-Mobile! There are several increment options ($10, $25, etc.) You can have it directly applied to your account or emailed. When applied directly it takes maybe about 5 minutes to hit account. 

Downside? Might need to make a few purchases if prepaid bill above $60! But worth it when no reps available or not able to help, stores closed, etc! 
 

Hope this helps, y'all! Sucks we gotta struggle just to give this company money! Lol

-Lew

1/8/24 I am pre-paid client and I had the same issue, but was able to resolve it. These are the steps:

• Buy a "T-Mobile Prepaid refill card" at a convenience store or pay in cash at a TMobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card.
•  Look for the Pin number and enter it in your account. You have two options for that:
  • Call 1 877 778 2106 and follow the prompts to enter the pin number
  • In “My T-Mobile”,  “payment summary” you will find an option on the right that says “redeem refill card”.
• After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal.

I am glad to report that it worked and I was able to keep my service active.

I hope it helps for you.

Mahana

CDN Skater wrote:

I can't pay my account since 01 November. I have paid my accounts using login or guest pay for years using the same credit card. I can no longer pay my account using same methods or by phone. My bank confirms it it T-M that is cancelling the payment. Agents can't provide any help and T-M has not fixed the PostalCode/Zipcode entry field. My account is now suspended and  I can't do anything about it. Not sorry to miss a company that can't provide customer support. 

Are you trying to pay with a Canadian card?  If so, ask your Canadian Visa provider to add a US address as a secondary billing address to your card and use that.  This works with TD's Visa's and Visa Debit cards.

I can't pay my account since 01 November. I have paid my accounts using login or guest pay for years using the same credit card. I can no longer pay my account using same methods or by phone. My bank confirms it it T-M that is cancelling the payment. Agents can't provide any help and T-M has not fixed the PostalCode/Zipcode entry field. My account is now suspended and  I can't do anything about it. Not sorry to miss a company that can't provide customer support. 

syaoran wrote:

Have you tried using *233 to make your payment and setting up AutoPay that way from your T-Mobile Prepaid line?

This actually worked when nothing else did.

Try the Guest Pay page. The Guest Pay worked for me using Apple Pay.

https://www.t-mobile.com/guestpay

megid0nt wrote:

plins wrote:

Bwahahaha.  So, I've been trying to get the darn Prepaid account form on the website to work all morning.  I tried in Firefox, Chrome, and Edge and kept getting an "invalid request" error (super helpful) after submitting my payment details.

 

I looked at the response coming back from the form (looking via Network tab in Firefox/Edge debug tools) - its seems there's a validation error with the month of my credit card.  It didn't like the leading "0" of the month value.  July = '07'.

 

I was able to pay via phone (they were very patient, but were like “yeah yeah crazy person, you don’t know how to use the internet, would you like us to walk you through the form”).

 

In short, I can't make a payment online because of incorrect values in their month dropdown and subsequent validation.  This new update is not very well done.

you're brilliant - this led me to find a solution. Add your card as a saved payment method and then use the saved card you just added to pay and it goes through.

Tried - still didn't work. This is so pathetic and cheap engineering - this should NOT be a persistent issue for MONTHS - why is T-Mobile so CHEAP and LAZY when it comes to RESOLUTIONS - I have tried multiple web browsers and different cards - and just tried your work around to no avail - just a blank box with a pink button - the same result if I manually enter the payment method or use the saved one - tried Google, Incognito, and Edge - sad

plins wrote:

Bwahahaha.  So, I've been trying to get the darn Prepaid account form on the website to work all morning.  I tried in Firefox, Chrome, and Edge and kept getting an "invalid request" error (super helpful) after submitting my payment details.

 

I looked at the response coming back from the form (looking via Network tab in Firefox/Edge debug tools) - its seems there's a validation error with the month of my credit card.  It didn't like the leading "0" of the month value.  July = '07'.

 

I was able to pay via phone (they were very patient, but were like “yeah yeah crazy person, you don’t know how to use the internet, would you like us to walk you through the form”).

 

In short, I can't make a payment online because of incorrect values in their month dropdown and subsequent validation.  This new update is not very well done.

you're brilliant - this led me to find a solution. Add your card as a saved payment method and then use the saved card you just added to pay and it goes through.

Bwahahaha.  So, I've been trying to get the darn Prepaid account form on the website to work all morning.  I tried in Firefox, Chrome, and Edge and kept getting an "invalid request" error (super helpful) after submitting my payment details.

I looked at the response coming back from the form (looking via Network tab in Firefox/Edge debug tools) - its seems there's a validation error with the month of my credit card.  It didn't like the leading "0" of the month value.  July = '07'.

I was able to pay via phone (they were very patient, but were like “yeah yeah crazy person, you don’t know how to use the internet, would you like us to walk you through the form”).

In short, I can't make a payment online because of incorrect values in their month dropdown and subsequent validation.  This new update is not very well done.