Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a...
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
I have always set my auto payment so for sure I'll never missed my bill. But sometime in august or September 2021 the auto already charged my bill. And then I got charged again with late fee. So I talk to the representative they told me the transaction didn't went through and the fund went back to my bank. But when I check my bank I didn't see the fund got sent back. So I paid for my bills twice for same month
