Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a check to T-Mobile, but after a week, T-Mobile charged me again on automatic payment. Now, I looked up my bank transaction history, it shows that on July 23th, I have been charged twice for my bill $12.30. I have called Customer Service and asking for refunds, but they said that the system didn't show any information about the bill so they can't help me for refunding and suggested me go back to the T-Mobile store for help. I did go back to the T-Mobile store, but the staff said that they are unable to refund the bill and suggested me called back the Customer Service again. I gave a call to Customer Service. finally, I still got the same response as the first time I have called, Their system shows that there is nothing about this bill. I am so disappointed and it wasted me a lot of time. It makes me feel like so dark. The company charge my money twice and then said no information/payment about this bill?
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
Hola @magenta2030655
I am not familiar with Cellpay.us. Do you have some sort of auto pay set up with them? If so, do you also have auto refill set up with us? If you look at your bank, do you see two $40 carges?
Hello Team,
This is to inform you that I received a confirmation mail for a refill for Mobile phone number xxxxxxxxxx on 10 Sept 2018 on my mail. However, I got charged and I did not receive any refill message on the number and the account did not get refilled. I had to make another refill today for the same. Please find attached receipt confirmation for the same. So technically, I have been charged twice. Kindly help resolve this issue. We are an old T mobile customer and are highly disappointed with such technical issues. Gracias.
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
I am 100% sure that there is nobody hacked my account. Can someone help me? What should I do so I can get the refunds?
My account has been hacked
