Forum Discussion
charged twice
I was charged twice this month, can this be corrected?
Eunjeong wrote:
The fee has been withdrawn from the bank twice. Please solve it
All billing issues have to be addressed with Cuatomer Care. No one here has access to your account. Give 611 a call or send T-Mobile a DM on Facebook or Twitter.
The fee has been withdrawn from the bank twice. Please solve it
If you paid your bill just before the auto pay was scheduled to process. That would be why you were charged twice. You can talk to your bank about reversing one. If you pay your bill manually and want the auto pay to deactivate automatically. You have to pay it manually 3-5 days before auto pay starts to process the payment, which is usually 2 days before the auto pay date.
