reclamo

I've been a customers for 9 years with T-Mobile I'm usually never complain but today I got the worst experience ever…the person who helped RONNIE MARTINEZ NUNEZ IN NORTHEN BLVD AND 87 ST  STORE NUMBER 9531 HE GAVE ME  A HUGE PROBLEM  SO I BOUGHT A PHONE  He assigned a number  so start using my phone  right ? So far everything was  good so next day I got a text message saying that the phone number has changed without asking me or calling me before i already got everything register with that number so I tried to call him  Which it was imposible he never call me back  I have to  ask for the day off at work so I can go back to the store. I went to the store as soon as I got to the store  he left for break  his colleges tried to call him so he can either explain to help we were waiting for two hours so somebody took his place and helped  me  HIS COLLEAGUE'S NAME IS CHARLIE during that time he never came back to the store nor calling or something  with this complain hopefully gets the attention and helped the customer service get better with well trained coworkers, explain very detailed of each transaction so they can keep long  customers as me