Forum Discussion
Covid-19 fees and interruptions
I see that other carriers are suspending service interruptions and waiving late fees. Why is it that T-mobile is the only carrier that not only shut off our service during this pandemic crisis when millions are out of work, but also charged us a ton of fees to reconnect. I rely on my phone to stay in touch in the event we are called back to work. Since this is the case, I see that Verizon has suspended all late fees and interruptions, therefore, when this crisis is over, I will he switching services after over 20 years with T-mobile. Not a good look for the lowest of the 3 major carriers. It shows that you really don't care about people during extremely harsh times. Enjoy taking people's money.
Hey all! We're locking this thread. Please use Questions on COVID-19? for all questions related to our COVID-19 response. We don't have access to your account in Community, so for questions on your bill we recommend comunicándote con nosotros on Social Media or over the phone. And I think you can message us through the T-Mobile app still.
I have the unlimited call, data, and text plans. They still disconnected our service and charged late fees and the per line reconnect fees. What makes matters worse is that according to one of your article links, they are not supposed to be doing this. So, what I take away from this is either I don't matter to them or they are going back on their pledge to not perform these types of actions. This will be the main reason I leave T-mobile.
You should contact Tmobile using messenger on Tmobile's Facebook or Twitter accounts and see if they can
ayuda.
Hey all! We're locking this thread. Please use Questions on COVID-19? for all questions related to our COVID-19 response. We don't have access to your account in Community, so for questions on your bill we recommend comunicándote con nosotros on Social Media or over the phone. And I think you can message us through the T-Mobile app still.
is t-mobile doing anything now for us for covid relief im in Southern California and im a cook and im still unemployed and December and Jan bills is combined and I need something other than a payment arrangement
I have to agree on this topic. Why is T-Mobile being this way to us? I am 36 and been on T-Mobile since I was 19. Moreover I got the text from T-Mobile that my bill is pass due, pay now or my line will be suspended. That was two days ago. This morning I paid my passed due amount and ten minutes ago I get a automated call from T-Mobile that my line is going to be suspended. WTF T-Mobile? This is frustrating… I'm considering on checking out what Verizon can offer me!
Also, $130… a month for 1 line is bogus!!!! I honestly feel like I’m being ripped off here!!!!!! Upset customer /rant
