La facturación por tarjeta de crédito no funciona

Here it is May 2,2018 and having the same exact issue cant add a credit card or a bank. Not a good way to start my service. This is your side tmobile nit the end user.

3 years and 4 months after the original post and T Mobile's online payment system still has this problem. I am on prepaid and I log on every month to make a payment. Sometimes it will take the cc cc num no problem, and sometimes I get the card number invalid message. Exact same card Everytime.

Most of the time I can just log in the next day and it will take it. Unfortunately my service ran out this morning and I went in the pay for the next month, wouldn't you know it, card number invalid. I was expecting a very important phone today, and I am sure I've missed it. Been trying to reload my service all day with no luck. Thanks T Mobile, missing that call today probably cost me a pretty large sum, all because after almost 4 years you still can't seem to get your online bill pay system right. And before you even say it, my TMobile app doesn't work for prepaid folks.

I chose T Mobile because of wifi calling on prepaid plans because of terrible reception where I lived, well, I just moved at the beginning of the month into an area with exceptional service. Too bad this happened the very first time I'm reloading at my new place. Looks like I don't need WiFi calling, the frustration or the headache anymore.

I am having the same issue.  I have about 15 minutes to pay bills before work at 6AM, and don't want to have to make noise to disturb others in my home, or be late for work by dealing with a phone call-- that is why I pay bills online.  Please fix this system or implement a replacement system that is functional.

SAME PROBLEM FOR TWO MONTHS!!!!  How the heck are we supposed to pay our bills????

Same issue still happening. Any card I enter says invalid number. Your system is garbage. How is this still happening years later. Fix it so I can pay my bill on time!

For anyone stumbling onto this conversation, one problem is probably that T-Mobile’s website is not compatible with certain web browsers.

I had a customer service representative tell me that my card was invalid (I assume she was also using an incompatible web browser). Then, I had the same problem trying to use Firefox to pay my bill through the website.

Finally, I was successful by using Microsoft Edge as my browser.

Can confirm that -- have the same issue. The credit card payment stopped working in Chrome & Firefox and only works in Microsoft Edge.

It worked just fine about a month ago, almost certain that T-Mobile has updated online payment interface since then and broke compatibility with other browsers.

Sounds like an example of bad software development and absence of quality assurance.

I confirm I have had the same problem for the last two months. 

That is odd! Have you been able to pay your online T-Mobile bill with this card in the past? Can you try calling 611 from your phone and using our automated system to make a payment with that same card? This will let us know if the issue is with the card or just with the website.

Just wanted to check in with you here to see if you were still having issues with making your payment online. Recibir avisos 😊