Customer Service was terrible!

I just got off the phone with customer service from a foreign call center. I called in several days ago to have a device released from my account. This call center was from Albuquerque and I was VERY HAPPY with the service. Today I received several calls from TMobile with no voice message. I call TMobile back and get the foreign call center, I explain the situation and they say the call was a mistake and to just ignore it.

I again receive two more missed calls from TMobile, this time with a message stating the permission for release of the device had expired (said it was more than 30 days) and I needed to contact TMobile to again release this. So, I called TMobile back and again, foreign call center. They tell me I need to release the device and they needed to check my account to make sure everything was in order. The foreign center people have a communication problem. I do not wish to speak with them and I want an American call center.

Right now, I am very, VERY disappointed with TMobile and their customer service.!