Forum Discussion
Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Both the app and the browser are still displaying last month's info under detailed usage data over 10 days into a new billing cycle. Is there a timeline for T-Mobile to fix it? Normally it takes a day or two after a new billing cycle. Please help!
Hey guess what! All the feedback we received here had a great impact and I just got confirmation that this is now resolved! I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! Thanks again for sharing your experiences. 😊
Multiple people on this forum have now confirmed we will no longer have access to usage details until end of the billing cycle. Many of thee CS reps continue to lie. Hoping for a solution.
Also BBB is just antiquated Yelp. There are no consequences for TMobile for posting there.
True, but unfortunately I;m afraid it will do nothing. But doesn't hurt to try
Flaca wrote:
VPass1969 wrote:
I don’t blame you. If they don’t fix this I’m going to another carrier as well.
Someone mentioned reporting them to the BBB. Sounds like a good idea.
I just did and I will be taking my service, 4 lines and $280 a month elsewhere
VPass1969 wrote:
I don’t blame you. If they don’t fix this I’m going to another carrier as well.
Someone mentioned reporting them to the BBB. Sounds like a good idea.
I don’t blame you. If they don’t fix this I’m going to another carrier as well.
I see there are now 2 or 3 more discussion platforms about this issue and the ridiculous change they are making. It's just not worth the bill we are paying since we upgraded our phones in October, our bill WENT UP $280 MORE than the $119 we were paying before and that's with a military discount. After looking into other cell companies we decided on switching to Consumer Cellular. We can keep our #s, use our current phones and we have access to our usage details for A LOT LESS MONEY! So we're paying off the phones and switching!
¡Por supuesto!
VPass1969 wrote:
I called back T-Mobile and insisted on speaking with a member of the technical team. I was transfered to a rep with the techincal team who also checked her own account and saw the same issue. She escalted it to the engineering team and also informed them she could not longer see her real time call and text logs and her billing cycle ended on 1/27 and has not be updated since. She also said she has not heard of any plans to remove that option from us. She said she would have been notified of this as well. She said it will take approximately 48-72 for a call back after the engineering team looks at this. I will keep everyone here updated.
Please do and thank you!
I called back T-Mobile and insisted on speaking with a member of the technical team. I was transfered to a rep with the techincal team who also checked her own account and saw the same issue. She escalted it to the engineering team and also informed them she could not longer see her real time call and text logs and her billing cycle ended on 1/27 and has not be updated since. She also said she has not heard of any plans to remove that option from us. She said she would have been notified of this as well. She said it will take approximately 48-72 for a call back after the engineering team looks at this. I will keep everyone here updated.
I'm having the same issue - currently chatting with an agent - they offered me the 'family allowances' … trying to see what that's all about. Not sure about what is going on, but I can't believe no one from T-Mobile has updated anyone on this yet. This is truly discouraging when trying to keep kids and family safe.
