Forum Discussion
Enhanced Caller ID
I am unable to enable enhanced caller information on my galaxy s21. I keep getting the message an error occurred while trying to start Enhanced Caller Information. I have tried the solutions I saw po...
After weeks of working with T-Mobile to resolve the issue, their answer is the “feature” has been moved to the Scam Shield app:
Hi Xxxxxxx, Thanks for reaching out to T-Force and sorry to see you've had ongoing issues with Enhanced Caller Information feature. I was having a difficult time finding really any information on our side for that feature- and believe i found out why, which would also appear why it's not working for you.Enhanced Caller Information (ECI) was actually rebranded to Verified Business Calls (VBC) and this rebranding was right around a year ago. With the rebranding to VBC, this feature can be located and managed within the Scam Shield App by following the instruction below.
Open the Scam Shield app. Tap Settings. Tap Verified Business Calls. Click toggle to turn on. If contact permissions are not enabled, click Go to Settings to allow permissions and click Got it. El botón de color magenta indicará que VBC está activada.
Additionally, VBC is pre-enabled on some Android devices. If it is a pre enabled feature, you can mange it via your on-device settings below.
Open the native dialer app. Tap Settings. Tap Verified Business Calls. Click toggle to turn on. ^XxxxxXxxxxxxxx
I raised this to T-Mobile via Twitter, providing a screenshot of the error and a link to this post, advising them of the issue as far back as 4 months ago affecting Samsung / Galaxy model phones. T-Mobile advised a ticket was opened on this issue to the Enhanced Caller support team as it seems there was no previous ticket / first time they are aware of any issue. They followed up on 3/10 as promised however it seems no update is available as of yet to fix the issue:
“The support team has relayed to me that they are currently looking into the issue further and attempted to put a fix out with the latest update of the app. If that's still not working, then give it a few weeks to a month since it doesn't seem like they were made aware of this prior to our conversation, so we do appreciate the feedback.”
I will update this thread when there is more information.
