Forum Discussion

Mistr_Frazier's avatar
Mistr_Frazier
Network Novice
Hace 3 años

Equipment payoff

I have a One Plus 8t on jump on demand that i wanna pay off. I followed the steps to try to pay off my device early but there is no option on the website to make a payment. It just shows me what i owe. I tried both the app and the web browser. I really didn't wanna pay a fee with an operator over the phone. Can someone give me some clarity on this?

  • yeah. above steps don't work. maybe works for certain type of accounts? for such a big company, their website is really inefficient and below industry standards for 2023. paying off phone lines should really NOT be this complicated. step it up T-Mobile. We have faith in you ðŸ˜€

  • Same here but recently going to the EIPJOD page redirects back to the account dashboard. 

  • That's how I paid off the last 3 months of our phone last year.

  • That doesn't work. The website goes back to the main screen when trying to go to the EIP payment page. Same thing happens on the app.

  • Try these steps:

    1. Log into your MyT-Mobile account.
    2. Haz clic  Factura y pago.
    3. Haz clic  Más opciones de pago
    4. Elige Equipment Installment Plans & JUMP! on Demand.