Forum Discussion
False Information in Promotional Email
Twice now I've gotten emails from T-Mobile offering a free upgrade to an iPhone 16 "on your current plan." Both times I went through the entire process of setting up an order only to find really fine print saying I'd have to upgrade to a Go5G plan to get the free phone upgrade. I got on chat with T-Mobile last time and was told the emails are auto-generated and that therefore (presumably) they're not responsible for misleading information that might be in them.
I'd really appreciate a T-Mobile representative responding and addressing this bait and switch promotion. I've attached a screenshot from the email I received today. Note there isn't even an asterisk next to "on your current plan."
I get those and I'm never interested in them since I buy my phones direct from Google. There's always a catch.
Personally, when I see a promotion that catches my interest. I log into my T-Mobile account and see if that promotion is available to me and what the terms of it are.
As do I, but what this email says and what the promotion actually is are two very different things.
