Forum Discussion
Fraude
So, as i am on the phone with Tmobile cust. service as i get texts about more new purchases, which was i was calling. Fraud happening in real time. Rep said it was inside of a store. They would have had to had my phone numbers, ID AND my PIN in store. They even used my saved payment method to bring my bill up to date (due that day). Didn't think you could do that in store? Do they have app passwords too????
Tell me how they did that without ALL of my personal info? Also, tell me why i have not heard back from the fraud department for 4 days when i was supposed to receive a call yesterday?
Tell me the truth about what was stolen, cause 3 times in 2 years, big red is looking awfully good at this point. 7 years and this is how you treat a customer?
This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to ask them this question.
