Forum Discussion
Getting refunded for interrupted service.
My devices show that I have 5G UC with 4 bars, and yet no internet. 32503 zip code. Keeps happening every day. What are the chances of being refunded for all my lost internet time for which I have paid?
Also, would like to return all my purchased devices, get a refund, and transfer to another carrier. Anyone done this?
If you are beyond the 14 days buyers remorse period for purchasing your devices and service. Then you would need to pay off any device EIP's before porting out and canceling your service.
Are you sure the issue isn't with your device? Have you double checked your APN settings for data?
Thanks for your reply, syaoran.
I have the same issue on two devices, s22 and the newest T-mobile branded 5G router. Don't see how it could be APN, it never changes from fast.t... that I've ever seen on the s22 and the router should be automatic. Unless changes are being pushed by the provider, but I don't see any evidence of it. Sometimes my service is excellent, sometimes spotty, and often non-existent. I am in the UC coverage area and my s22 displays UC connection with 3 or more bars.
I doubt it's the devices, seems more like poor infrastructure and upkeep. This is such a shame. I've been using T-Mobile in Germany since around 2001 and in the states since 2009. Used to be the best customer service and reliable coverage, I always raved about them. Been out of country for 6 years where there was no T-Mobile, returned to the states again in September and suddenly everything has gone to heck. I'm seeing the same complaints here and on the BBB website (they have 1.18/5 stars from customer reviews).
Again, thanks for the reply.
