Forum Discussion
How can I contact the Fraud Department?
Does anyone have an unpublished way to contact the Fraud Department?
This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no one can contact them. Customer Care can't get a hold of them; the number they used to have was deactivated. The store support teams can't contact them; the best they can do is open a case and wait to hear back.
How is this acceptable when T-Mobile sells itself as the friendly, no BS carrier? I'm paid up on my charges (it's a brand new account), but my account was marked fraudulent in the middle of a porting process. You deactivated not only my T-Mobile services, but also terminated my old carrier's plan due to the port. I also have no guarantee as of now that I'll be keeping my number.
Everyone I contact just quotes the standard "24 to 48 hours" response for fraud responses, but that's unacceptable.
If you don't know what I'm talking about, pray that you never travel frequently or try to make account changes while travelling. T-Mobile will make getting basic cellular service an absolute hell.
Well, my individual problem was finally resolved today, but I think the bigger issue is how the whole fraud department and verification process work. Since posting the above:
- Fraud department on Monday added a memo to my account that they never saw what we submitted from the local store on Friday
- We faxed the documentation again on Monday, from the same store
- The fraud department decided that what I sent wasn't good enough
- I submitted a different document today over lunch that was finally accepted
Ultimately, about a week total of no service when I wasn't negligent on dues, I'm not defrauding anyone, etc.
I'm marking this as the answer, but there really is no answer. The best you can do is to try and involve as many people as possible, and I did engage the T-Force team via Facebook. They were very helpful, to the extent they could be, but even they are at the mercy of the fraud department.
I can't speak for every circumstance, but in my case restoring service to my valid account was very painful. I think (maybe because of the porting scam earlier in the year) the balance is too far to the side of security vs. usability.
My phone was cut off by T mobile for no apparent reason. And supposedly, there's some type of fraud on a prepaid account and a phone that I own outright. I don't know what the hell this company is doing, but it's hurting me very much. I'm about to lose my job and I'm very upset. I'm losing my job because of this phone, not because of performance, not because I did something wrong. It's because my job has a contract with my phone number to be used for work. T-mobile after this, I am leaving. This was the worst experience, having no phone for three days, being a parent and a small business owner. This is one way of going to small claims. I am FILING it tomorrow.
trogdor1138 wrote:
Here, with the supposed "un-carrier" there's no way to directly deal with this issue or follow up. T-Mobile's own employees can't do anything!
Necro post, I know, BUUUT…
UN-carrier should tell you everything you want to know. They literally tell you right there how much of an UN carrier they really are. They UNcare, and are as much as an UN-carrier as any other corporate dump heap company is. They are being truthful in saying they are UN carrier and are laughing at people who don't realize their tag line tells people they only sell a service and do as little as possible to care about your problems and frustrations with said UN caring service. lol.
magentatechie wrote:
I understand how frustrating this is but did you try reaching out to T-Force?
We have all tried so many different ways. It's a scam that you all are part of and it needs to be dealt with through the courts very soon if this doesn't resolve itself.
kulm1945 wrote:
You are probably opening a can of worms by posting your private info here.
https://www.truepeoplesearch.com/find/person/pxrrn064r04n8lnrl080
https://nuwber.com/person/563a28c005a684fe712325f4
Received a Bill from T-Mobile From P.O. Box 742596 April 28, 2022 for $2447.20 Fraud account #
980374867. This is a Fraudulent charge by someone who stole my Idenity . I contacted T-Moble several times since April 2, 2022 and the personal at T-mobile told me not to pay this bill and it was turned over to T-Mobile Fraud team. Have filed a Police report April 2, 2022 Bedford County Sherff in Bedford County Virginia with Sgt Peterson at 540 586 4800 Police report # 2022062257. Have talked to
a EJ Marcus at ext 037804210 on April 18, 2022 also Tomasena in Kansas City April 30, 2022 and Jermemy on line all with T-Mobile. These conversations were recorded and filed. All of these personal told me not to pay this Fraudulent billing. I keep getting bills to this Fraudulant account and apparently someone at T-Mobile is not doing there Job.
Please look into this situation and correct it as this would affect my credit score
T-Mobile claim # 1100674271
WAYNE KULM
3307 Cottontown Road
Forest, VA 24551
812 213 6310
Please contact me by email or USPS mail as to the results of this infestation ASAP
I to have been battling a problem with contacting the fraud department. I have talked to 2 associates on the phone. I have chatted with 2 associates online. I talked with the store manager in Bellingham wa 2 days ago. Still haven't heard anything back. I've been trying to buy a new phone. And they put a block on my account to buy anything online or over the phone without my knowledge. My account is paid on time or early every month. And I've been a tmobile customers for a long time. They keep telling me to go into a store. Well if it were that easy. I would have. I'm high risk. And, with a pandemic going on. I can't just go in there. I'm extremely angry. Ready to switch carriers. I have never been so frustrated and irritated with anyone as much as I am with them. Horrible customer service. Terrible. Wouldn't
Recommend tmobile to anyone.
Contact the FCC and FTC. They cannot handle all individuals cases but will get you the information of the people who can help. Look up The consumer officers in your state. I'm in Texas and 1 of the locations for my consumer officers is the attorney general office which I'll be contacting in the morning. They have been commiting fraud on my account. Making account changed without my authorization. Charging me $13.00 a month for I phone insurance, for 3 years, when I've never owned an I phone or purchased one. I already tried to formally resolve this issue but I'm ready for arbitration. Just like they charge late fees, and line reinstatement fees. If you miss 1 month of payments they cut your services. I want 3 years of that plus interest and I will not be accepting peanuts. Hope this helps
I have the exact problem as noted below, phone locked by fraud in the middle or porting process. I have been without cell service for 8 days now!!!!!!!! I have been given the complete run around. They can check ALL the documentation on my record regarding the countless calls and hours on the phone with 'customer service'; countless texts to 611 and at least 10 hours in the mobile retail store and STILL DONT have my phone number back!!!!!! I had my previous carrier for 6 years with no problems at all. Now team mobile has MY cell number locked!!!!!!!!! My parents are in their 90s and in poor health and i have to borrow friends phones to speak with them!!!!!!!! . T-Mobile refuses to reactivate my account even though I have provided all the information necessary!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I anyone knows a way to get this resolved please help me…...
- 4 respuestas
Does anyone have an unpublished way to contact the Fraud Department?
This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no one can contact them. Customer Care can't get a hold of them; the number they used to have was deactivated. The store support teams can't contact them; the best they can do is open a case and wait to hear back.
How is this acceptable when T-Mobile sells itself as the friendly, no BS carrier? I'm paid up on my charges (it's a brand new account), but my account was marked fraudulent in the middle of a porting process. You deactivated not only my T-Mobile services, but also terminated my old carrier's plan due to the port. I also have no guarantee as of now that I'll be keeping my number.
Everyone I contact just quotes the standard "24 to 48 hours" response for fraud responses, but that's unacceptable.
If you don't know what I'm talking about, pray that you never travel frequently or try to make account changes while travelling. T-Mobile will make getting basic cellular service an absolute hell.
12/11 - fraudulent activity was detected and reported to t-mo rep who forwarded all findings to fraud department
1st off, phones were purchased at two different locations 30+ mi away from home. 2nd, I called t-mo the day the lines were opened to report it was fraud. I was initially told all the lines would be disconnected and that I wouldn't have to worry about any charges. Then I'm told to allow the lines to stay active so they can "investigate".
12/21 - waited ten days just to be told they could not find any fraudulent activity. What was the point of their stupid investigation???
Now I am forced to file a police report and to top it all off, IM ON THE HOOK for the phones that were fraudulently purchased. So I am going to end up paying 3-4 grand for all this without any possible reimbursement at this time.
THANKS T-MO! Grade A investigation 👍
Having the same issues today! Had main account holder go to Tmobile store to show ID. Even though I'm an authorized user I can't do anything! My mom is older and doesn't due tech things. But we wanted the 55 and over plan to save $. I had been with Tmobile g or years and years prior to this. The store called the fraud department and they said they will reset the account on Sunday. Today is Christmas eve. So we all don't have phones over Christmas to call or talked to loved ones. I'm furious so say the least!
