Forum Discussion
How to contact support via text or chat
How do I contact support? I was having my "Free Trial" of home internet cancelled and they cancelled my primary line instead. It dropped the support call and immediately kicked me out out my account. My phone can make emergency calls only. Cannot call 611. My online account no longer recognizes my phone number. Cannot link the account to my email due to account verification going to the phone they just turned off. I don't have another phone to call.
Try this link. If available a chat window will open.
I ask because your answering service keeps hanging up on T Mobile customers over and over again. And you don't seem to have enough employees to answer the phone or questions that customers try to post on your T mobile web site. Am I wrong?
