Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…

We still have not received keep and switch reimbursement for our AT&T iPhone 12 Pro Max. Every time it's supposed to complete for reimbursement T-Mobile wants us to resend documents to start over. T-Mobile had us pay off the phone then switch without fulfilling its advertising of paying for the iPhone balance. All documents have been submitted 3 times. A complete deceptive trade practice.

We are having the same trouble. Advertising when coming to T Mobile was just to take a screenshot and reimbursement is easy. NOT AT ALL! I have had our case (4 phones!) escalated only to keep being told what I've submitted is not adequate. I sent 3 pages of a pdf of my final bill from Verizon, which I've had to pay out of my own pocket, twice now - that after sending multiple screenshots of our payoff amounts. Each time it's another 10 days before I get a response. What is the solution? I wish I'd never switched now.

T-Mobile Keep & Switch is nothing but a FRAUD. I went to the Tmobile store with a friend and regrettably decided to switch from Verizon to Tmobile upon hearing about the keep and switch promotion. I paid over $1200/final bill to get out of the contract with Verizon with the FALSE promise that Tmobile would reimburse a portion of it. It's been almost 5months and I still have not received the $832 rebate. I have uploaded and emailed documents over 5times and told by customer service that everything is good, only to call back wks after to be told that the submission was denied and I have to wait another 15-30days!! SCAM!!! Customer Service is very poor, no one follows up! Would not recommend anyone to Tmobile!

I am also having trouble. I paid off two newer (but past the 90 day minimum) iPhones with AT&T in March 2022 and switched to T Mobile. I submitted the keep and switch program, expecting $800 per line as advertised. I included all info and documents needed following guidance for what the photos need to show. I was told it was accepted via a call I got a few days later from the rebate department after they asked me the IMEI of the devices. I gave them, reluctantly, since I own the devices and T mobile shouldn't really need them. I called in May after 8 weeks went by and I didn't receive the prepaid cards. Another member of the keep and switch team told me the account was in an exception status and that he took care of it. He told me if I want the two $800 prepaid cards it will take up to another 2-3 weeks but if I'd take two $650 prepaid cards and a $300 bill credit he could process it immediately. I told him that wasn't the deal and I want what I was originally promised. His name was Sam Ramos. Today, 3 weeks later, still no prepaid cards so I call again. I speak to another person named Mikee with the rebate department who tells me it's in exception status as the AT&T logo isn't in the photo I submitted (it is). She says the need the last bill from AT&T that shows the balance is over $800 on both phones and when the service plan started. I again reluctantly agree to this and send it. I ask to speak with a manager. She calls me back 3 hours later and tells me they cannot diabetes $800 prepaid cards without a much longer process where they could put it in exception status again. But if I agree to the $650 cards and $300 bill credit, her team can process it and it's much faster. I agree, one last time, reluctantly to this as I don't think I'll ever get the $800 per line i was promised and frankly why I agreed to switch. Something tells me they rarely, if ever, honor the full $800 per line promise.

I am another victim of this fraud. My rebate got denied saying that this number already got a rebate in 2021 and there is 24 months cool down period which is not advertised anywhere. I am planning to take it to small claims court.

Keep and Switch Fraud | Comunidad de T-Mobile

Arif
Newbie Caller
Hace 2 meses
I had a frustrating experience with T-Mobile's "Keep and Switch" promotion. Keep and switch is SCAM. The sales representative at the store downloaded my Verizon statement and submitted it, but they only approved the cheapest device and denied the rest without a clear reason. I called customer service multiple times and even returned to the store, but nothing changed. When I escalated the issue to a supervisor, he told me he didn't have enough knowledge to assist me. Despite the phone number and remaining balance being clearly visible, my request was still denied. I would recommend staying away from T-Mobile.
TheyareJerks
Network Novice
Hace 6 meses
T-Mobile Bait & Switch -
So I switched my phones from AT&T to T-Mobile with the promise that the phone that I paid off, I would receive you as a promotional reimbursement. This was at the end of March 2024. No one mentioned that I needed to print the AT&T bill that showed the balance. When I paid off the phone, I submitted the receipt amount that I paid. In the receipt it clearly states" installment plan paid in full".
but they denied the payment saying they needed to see the last bill. I am no longer a customer of AT&T and the bill history is not available to me.
I was also told that I would get a $200 promotional rebate for boarding in my numbers. Which was denied, Because I applied for the keeping switch. Conveniente.

Very shady.
Birdhunter
Network Novice
Hace 2 años
The store employees sold me a SyncUp Drive November 5th by assuring me the monthly bill would be $5. Actually the monthly service is $15. The store employees refuse to take the device on return because I did not find out the actual cost until 18 days. The employees are not helpful at all. I called your store before I had to go out of state for medical treatments on November 17 and told them my bill reflected a $15 month fee. The Lady I talked to assured me they would correct the bill before it was sent to me. Today the three of them state the service is $5per month. They refuse to allow a return because they state their store will not accept a return beyond 14 days. This is absolutely ridiculous. I am SOOOO sorry that I ever got involved with T Mobile and especially the Branson Missouri Store. I have contacted T-Mobile CS and they assure me your store should accept the return. T-Mobile CS is going to contact you and address this. I know it is tough to get good employees. I will never again purchase from your Branson store and assure you I will spread the word.

On November 21 I filed a complaint with the BBB about your little scam of incorrectly quoting monthly rates. Today I will be contacting the Missouri Attorney General and our local news channel KY3 and report the details of your scam to get additional equipment sold. I will also be starting a campaign on social media about you and your store employees. Your Google reviews are quite helpful to gather a large group of people to complain about your activities. You are a thief and will answer to it!
magenta2796829
Newbie Caller
Hace 2 años
wish i had seen this thread earlier. This switching promo seems to be a scam by tmobile. I would have never switched to tmobile if I knew of this.
Texas_Tom
Network Novice
Hace 2 años
Same frustrations- I feel I was totally defrauded and scammed by T-Mobile on their Rebate switch process. I paid 2 iPhones off, paid my final bill, submitted all documentations and got denied. The Texas Attorney General should file suite as he has a good record beating fraudulent Companies and the Federal Government. Total Scam.
patel81
Network Novice
Hace 2 años
everyone complain to FTC, I had to do same in past for ATT
patel81
Network Novice
Hace 2 años
I am having same issue paid of my ATT 4 phone total 3400, and now I submitted claim twice and they keep asking for different bills. first they said submit the bill which shows the balance, than they said submit which shows balance paid off
chervog61
Newbie Caller
Hace 2 años
I am a disabled senior, I switched to T-Mobile due to the keep and switch deal. I paid off my old account,over 800.00 that I did not have,based on promise I would get it back within 2 weeks. It's now been 3weeks, I have had to resubmit info 3 times now and keep getting denied. I am on a very limited budget and need this money back. I fear this is a scam. I will not stay with T-Mobile if I do not get my money back . Thank God my dil works for the weld co. DAs office.
Skumptron
Newbie Caller
Hace 2 años
I switched from Verizon on July 4, 2023. I submitted for reimbursement on July 5th. Got my virtual card yesterday July 19th. It took 15 days and was all set. I sent screenshots of current Verizon bill and device pay out. That was it. I don't know what you all did wrong?
Mariag1967
Roaming Rookie
Hace 2 años
fireguy_6364 wrote:

https://community.verizon.com/t5/Bring-your-own-device/Never-received-BYOD-rebate-notification/m-p/1694248

https://community.verizon.com/t5/Bring-your-own-device/Have-not-received-500-BYOD-Rebate-since-June-2022/m-p/1695666

https://community.verizon.com/t5/Bring-your-own-device/Bring-your-own-device-promotion/m-p/1693527

That's all been together and start a small class action lawsuit against them for lying and giving people a hard time. This is ours an hours of peoples time and they are keeping the money they're not gonna give it to us.