Lied to about promotion

One sales person called me multiple times. He promised $200 gift card along with keep and switch offer combined for two lines added under my account. After few weeks $200 gift card is denied for both the lines with the reason keep and switch cannot be combined with this offer promised. I would have added lines via Costco membership. I fell for this fake promise by T-Mobile sales agent.

I switched from Verizon to T Mobile a few months ago. The promotion was trade in your phone for a free phone.  We got the free phone and also switched our internet from  comcast.  I am so angry that we were scammed by TMobile!! Me and my husband were both in the store and remember what the guy told us. We went to TMobile in Hackettstown and found out what promotions were going on. Left and came back the next day and made the switch. We both know now THEY LIED TO US!! WHAT A SCAM. I AM BEING BILLED MONTHLY FOR THE FREE PHONE!!!   PEOPLE NEED TO BE INFORMED!! THIS IS NOT FAIR!!  I AM FURIOUS!! TMOBILE SHAME ON YOU &YOUR STORE EMPLOYEES!!! A BUNCH OF THIEVES!! 

teevang wrote:

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit. 

 

Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.

I can't speak for preexisting members but as a new customer as of Dec 24 2023. To sum it up best,

If you have no, low, or bad credit score - then those promotions. Those deals. And all intending offers?

Not for you.

Regardless if you met the conditions for the offer(s) you will not receive it. Automatically excluded from all of them.

The extra I had to pay up front? Returned in creditsM

 No, thank you. I did not use a form of currency that only has value to me. Therefore, my refund is to be given back to me the same: currency that has universal value. Gift cards are not acceptable either.

^ they didn't line that. Also didn't like it when I told them, "since this company dislikes people with low creditn scores then why not tell me to come back when my score was better?"

Because there isn't a difference between the two. Discrimination for any reason is the same no matter the situation. In this case, new customers whose scores fall below t movies acceptable score number, those pretty sweet deals- Not. For. You.

On October 2 I applied and was approved for a T-Mobile account. I was told that I could keep my number AND I qualified for an iPhone 13 "on us". I have called every time my bill came in and I was being charged for the iPhone. Spoke with 2 supervisors and both said that they had "fixed " the issue and I would not be charged for the phone. The last time I spoke to a supervisor on Dec 19 she assured me that my bill would reflect the change in a day or two. Then she talked me into an Apple Watch, also free. Today my bill is due and it's way more than I was told it would be. I called again and was told "I'm sorry, but they lied to you and there's nothing we can do about it ". I was lied to multiple times and now I'm stuck in a 2 year contract with an iPhone that I'm paying for and I have to just accept that I was lied to. Unbelievable. I will never tell anyone to trust this company. I can't wait for 21 months to go by so I can change to an honest company. AT&T never lied to me. Verizon never lied to me. Don't trust this company!!!!

TMobile is such a disappointment. Don't they understand Customer Service and being truthful with Customers is how they will grow! Instead, they appear b to have the attitude that they can mistreat customers. Well, let's see how that works out for TMobile. I am just so disgusted with an experience I just had on 12/19/2023. We will see how it works out; and, if they fix what they did incorrectly. Lots of misinformation; and, what seems like del8berately misleading customers; and, potential customers.

I thought TMobile held itself to a higher standard!💥

Absolutely lies to about promotion!

Similar thing happened to me a few months back, I got emails and was told I could upgrade to the new pixel and get a free pixel 2. Watch. Watch was $400 I just had to pay sales tax on watch and new phone that day then the watch would be paid for and off I go. Come to find out I got no credit at all for the watch and ended up being charged crazy amounts. But this has happens to so many people I know personally after talking to them. It truly amazes me that there is nothing that can be done done and the sales teams can continue to lie to customers and it's not a big deal. Completely acceptable these days. It's all suck a hassle the we even stay with the stupid company cause we all know the next will do the same thing. We all need to start standing together and not allowing companies to do this to us. Nothing changes until we all actually force change. 

Make sure you get everything in writing because they lie about promotion. Tell you promotion hasn't kicked in yet when you question them after getting first bill.  Then it's to late to get your phone back after 14 days 

AnotherVictim wrote:

I had the exact same situation with T-Mobile!!! I went into the store was told they would take my old IPhone and give me a new one for free on a monthly credit and it would take 3 months to get the first credit……….. this never happened and when I called and complained a low IQ savage ( You Latisha) had the nerve to yell at me, not let me speak and tell me T-Mobile is not responsible for employees that lie and will not honor what I was promised, I am just another customer who says they were promised something with no proof have a nice day. So I am waiting for the store to open and let's just say the employees who made me the promise will now have a life changing day today. This is a known scam and the employees have no consequences for lies and are essentially being rewarded with commissions for these lies and T-Mobile is fine with it because they profit off of the lies. They stole my phone telling me 90 days for the credit to show but apparently after 14 days you can't get your phone back which is long before you find out you had been lied to…… T-Mobile you are an disgraceful establishment and it's disgusting you allow your employees to lie to customers and yell at them and treat them like garbage when they inform you of the lies. I will  promise you this will cost you and those store employees a lot more than this will cost me. 

I had the same problem.   Being lied to about getting free iPhone with trade in 

Reading all of these above makes me even more angrier. I switched to T mobile back in June and was brought in of course like a car buyer. I was promised this virtual Mastercard that I would receive in 4 weeks. It's now been 12 weeks with nothing. This was a scam from the beginning, I have my AT&T bill to pay still that I cancelled for t mobile due to having sucker written my face. I have been told since then 3 different time frames 4 weeks 6-8 weeks and now 13 weeks. Every time I call and speak with someone I cannot understand their language barrier and they repeat themselves over and over again. I am so sorry when u get your card we will help set it up. Blah blah blah!!!! This is a scam run while u can.

I recently got scammed as well. I switched from Verizon and the T-Mobile employee said I would get free iPhone 14. I was already using my GS22 so did not need the iPhone. But since free I took it anyway. Then I notice I am getting billed for it. talk to people on line and they assure me it will be corrected in next billing cycle. Go back to store and they assure me everything is fine. Second billing cycle charged again. This time they say there is no record of the promotion and they are not responsible for employee claims.I got stuck with the iPhone . Very bad business practices. get everything documented when dealing with these crooks !