Lied to about promotion

$ 50 promo. Home internet.  Web site advertised $ 50 prepaid visa for getting Home Internet.  I did, it's great, but when I tried to apply, it asked for the promo code.  It's said it's near the bottom of the bill.  It's not.  When I clicked promotions, it said none.  It also said, no device promo, no service promo.  Overseas CS claims they don't know about a promo. I intend keeping the service anyway, but I won't switch my phone service to ™.  The supposed much larger prepaid visas may never come.

We also got scammed by the salesmen. They promised $800 towards the cost of a new iPhone 14 if we switch from Verizon. To T Mobile and that we needed to trade in our phones and lo and behold they are charging us monthly for each phone and we were told they are not responsible for misinformation we received. Waiting to pay off phones and we will be leaving T Mobile for their deception. I read there is a class action lawsuit against them. If so can we also be included.

-Alex

Same type experience 

I recently got scammed as well. I switched from Verizon and the T-Mobile employee said I would get free iPhone 14. I was already using my GS22 so did not need the iPhone. But since free I took it anyway. Then I notice I am getting billed for it. talk to people on line and they assure me it will be corrected in next billing cycle. Go back to store and they assure me everything is fine. Second billing cycle charged again. This time they say there is no record of the promotion and they are not responsible for employee claims.I got stuck with the iPhone . Very bad business practices. get everything documented when dealing with these crooks !

Same thing Here, just switch offer with the enticing offer of $200 rebate perline, She sent me this rebate code when I agreed to sign up. After calling them for status, I just found out this is only for Magenta Max, I was on magenta and they want me to pay more to go to Max to get the rebate now. Bait and switch scheme. how can T mobile let this happen, there is no mentioned about the magenta Max requirement on this website and I trust the sales person at that time. I guess be careful

Servicio de T-Mobile <do-not-reply@t-mobile.com>	Fri, Dec 30, 2022, 2:38 PM

 

Ir a T-Mobile.com

Estimado(a) cliente(a):    The promo code you requested is 2022SWITCHP9 Go to https://promotions.t-mobile.com/ and use code 2022SWITCHP9 within 30 days of device receipt and upon meeting all qualifications to redeem your Virtual Prepaid Mastercard Gracias,     Nicola Care Team T-Mobile

What a scam… wish i read this sooner...on Sept, 2021 I went to my local T-mobile store looking to switch over from sprint to t-mobile and in the process i was offered a promotion deal to trade-in/upgrade my phone. I had an iphone 8 256 gb.  After talking to one of the employees about their current deals, they employee suggested i sign up for the Magenta MAX and I would get a $800 trade-in credit towards an Iphone mini 12. i really wasn't interested in trading because i was happy with my iphone 8 and had 256 gb but was told if i didn't switch it would cause issues with the new service etc.etc. so reluctantly i traded in my phone under the condition that the trade in value would cover the cost of the new phone. low and below countless hours on the phone with customer service and 17 months later still paying $22.08 for the iphone mini12.. this scam is so convoluted that the customer service reps do not even know how to explain or handle the questions although one did say that there's was something wrong with the phone i traded in .. so i asked why wasn't i contacted and why wasnt the phone returned if it wasn't suitable to trade in then proceeded to tell me to contact the store where i purchased the phone. I did contact the salesperson and she was surprised at what had occurred and at that time i was on the plan for 4 months so she refunded $120 via gift card (at that time i was being charged $30/ month for iphone 12 mini)... (not sure why now im being charged $22.08/month) and told me she would attempt to get it straighten out but to date issue has not been resolved. Again where is my phone?? why wasn't it returned ?? why didn't i get the credit that was promised?? all questions still awaiting responses.

deceitful practice and untrustworthy company never had these issues with Verizon or sprint

very dissatisfied soon to be ex customer

It seems I am not the only who got scammed with T-Mobile promotions. I went to a Costco location to conduct business with T-mobile.  It was January 2023 and the T-Mobile promotion at that time was "Keep and Switch ($800), 2022 Switch P9 ($200 per line), and Costco 2022 Activate P3($150 per line)" which sound like a good deal, so I switched over three lines.  One line as a Keep and switch because I did not need to replace the phone, I just switch over the service, and the other two was brought in as a Switch P9.  Since the deal happened inside a Costco store, each line was also eligible for the Costco Activate promotion.  I received the 2022 Switch P9 a few weeks later. 

Now the other promotions is a different story, it is now May 25th and still working on the Keep and Switch promotion and the Costco activate.  After Many phone calls with each promising that this time the issue have been identified and fixed, that I must wait 2-4 weeks for the e-card to be activated and I will receive a text to redeem the card.  Every time I call I asked for a tracking ID so I can refer to it when I dont receive a text after the expected time frame. Each time I use the tracking ID, I am told that it is not valid and we have to start the process all over again and again and again.  It is upsetting and it is also the reason why I am posting to hopefully shed light to this SCAM and prevent other people from being victim.

g3r2b3 wrote:

This happened to me too! They told me I'd get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother's plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I'll lose the promotion if I return them. Now I have to pay to for something I didn't feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this. 

Thanks a lot SEABROOK NH.

 

Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement. 

***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges. 

Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares. 

I have been a victim of this scam as well. Had to bbb them and still not fixed. They offered me two free phones and a computer (which sucks btw). If I switched from cricket. I have screen shots of everything.... Talked to the CEO Mike ok he credits me says ok everything is fine we are wrong...  Not the case I keep getting bills for the Chromebook go. I talked to someone yesterday she was telling me that there's nothing I can do. Bull.... I fcc and bbb them yesterday. I tried to return the crappy computer that I i didn't need in the first place and they wouldn't. 

So your telling me you lie to customers? Admit it... Charge what you want. And don't get into trouble. THERE IS NO WAY THIS CAN CONTINUE TO HAPPEN. 

How you going to credit the phones and not the computer..  and say that part wasn't part of the promotion. Thank God I took screen shots of everything and I have a good case going. I'm just going to sue... You aren't touching my credit T-Mobile.

Reading all of these above makes me even more angrier. I switched to T mobile back in June and was brought in of course like a car buyer. I was promised this virtual Mastercard that I would receive in 4 weeks. It's now been 12 weeks with nothing. This was a scam from the beginning, I have my AT&T bill to pay still that I cancelled for t mobile due to having sucker written my face. I have been told since then 3 different time frames 4 weeks 6-8 weeks and now 13 weeks. Every time I call and speak with someone I cannot understand their language barrier and they repeat themselves over and over again. I am so sorry when u get your card we will help set it up. Blah blah blah!!!! This is a scam run while u can.