Forum Discussion
lied to by rep in text
I got into a txt conversation with a rep in order to remove a SIM that was no longer needed. They tried to sell me on switching it to a watch or something else and I said no. Then they offered to check to see if I could upgrade my phone and I said sure. After checking everything they said I could take my current phone into store and use it as a 400$ down payment on a s22 ultra and that I would pay nothing. I drove 20 mins to the store for them to tell me that's not how it works but I could upgrade and it would just cost me 399$. I said no, drove 20 mins back home and got into another txt with a manager. She said she would look into everything and make it right. After spending 2 hrs in txt she gave me an offer of the same phone and when we got down to the very last bit tried to bill me 399$ again. She did not fix anything. I feel like I was lied to and that they are doing everything they can to get every penny out of you. I have screenshots of the entire conversation including where the rep told me to go to the store to get my phone and not pay anything. What do I do? I feel cheated.
Usually the "free phone" offer after trade in is issued with monthly bill credits for 24 months. Free but with strings.
But that is not what was said. I was told to go to the store that I could use my phone as down payment and not pay anything.
Paying nothing, even if it’s $0 down, you will still have to pay the tax on the full cost of the new device.
That I understand. But I was worried about the down payment and was told I could use my phone as my down payment at the store. I get paying taxes and activation fee but told I wouldn't pay the down payment with the trade in of my phone. Not that credit of my phone to be payed out over 24 months on my bill.
I have yet to find a store that takes phones for trade-in on the spot. I have always had to send my trade-in via mail in to be assessed and then credited.
SpazzDadd wrote:
That I understand. But I was worried about the down payment and was told I could use my phone as my down payment at the store. I get paying taxes and activation fee but told I wouldn't pay the down payment with the trade in of my phone. Not that credit of my phone to be payed out over 24 months on my bill.
Thats the hook to get you to stay 24 months. I buy my phones outright without having to trade in a phone.
