Forum Discussion
Log in to Tmobile account
I would enter my email address and password and it accepts my login with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only hav...
You do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
Even with the two-step verification option turned off, the T-Mobile application and website still asks for a phone number to text a confirmation code to. Entering my password is never sufficient. Why even offer an On/Off button for a two-step verification if the option cannot be turned off?
