Looking for an email address to contact T-Mobile support

There's no direct Tmobile support email so if you don't want to use social media then

you're going to have to call Tmobile.

My wife and I had wild blueberries pancakes. I forgot what bacon tastes like. $5 a pound! So sad.

Good Morning. I visited a new T Mobile store located on Camp Wisdom and Westmoreland in Dallas on Saturday afternoon 01-16-2021.I was approached by Manager Zach and Sales Associate Christine. I have been with Tmobile since 2004.These two made my experience pleasant and I did not feel pressured to buy. They both presented me with many options and a Senior discount on my new Phone purchase. Please Acknowledge these two great employees.

This is a user to user forum with Tmobile moderation but have no account access.

You can try using messenger on one of Tmobile's social media accounts.

No one seems to get it. I am in the 2nd outage this week. 20 hours WED & so far today 8 hours. My phone says Voice & Data Services blocked, emergency calls only. Some sort of network outage effecting the towers near me. YOU CANNOT USE THE APP, TEXT OR CALL you idiots when there is no phone services. PS: FB & Tweeter suck & I do not maintain any social media. How convenient for T-Moped that there is no email or chat available to a phone company when your damn phone doesn't work. PSS: I went to 2 stores & they know nothing about the outage & cannot help with anything but try to sell you a new phone. 

I need to Contact Corporate office to Resolve a customer service transaction that was not fulfilled and i am out on $600 dollar promotion i was promised.

i have Texts emails and recorded conversations and been promised this issue will be resolved but it has not been resolved. I am now in the process of emailing Mike. Sievert to get this Customer service issue fixed. Also, I intend to send him all the names and number of the supervisors involved who lied to me.

Been a customer for 10 plus years never had an issue as a matter of fact i have often praised T-Mobile for having great customer care but that has gone downhill 100%….

Salvatore DiMauro

Call my cell or email me back on the email i have on file……………………..

Totally agree that customer service has declined steeply within the last 4-6 months. Previously, when I called 611, I'd be connected to my "team of experts" which were stateside reps in Maine (live in Boston, MA) who cover my subscriber area. 

However, now, all calls to 611 or customer service 800 number are routed to Thailand, or southeast Asia.  Bottom line, it’s not possible to contact my “team of experts” anymore.

I do understand that with a 24/7 support system, you need to route calls to a time zone that has support during regular business hours. However, I have called at 9am EST when it's the middle of the night in Asia , and I only get remote Asian representatives. They are MUCH less knowledgeable than former stateside customer service reps, and struggle even to answer simple return policy questions. I usually have to ask for a supervisor to get my question or issue resolved.

So with that said, getting good customer service is much more difficult. I'm guessing that this might be a budget or fiscal/bottom line issue. Would be good to find out why the switch was made. 

Thanks and regards,

Scott

You've had your "kibbles and bits" haven't you (LOL)?  About an hour or so ago I tried logging in to the app. Still no go. I can always hope!

No kibbles and bits however I have had my coffee and tobacco.