Forum Discussion
Military Line Suspensions are Recurring Promotion Credits
Looking at finding out information regarding what happens to the recurring promotional credits when a line is suspended under the military policies.
Example: A person has 10 months left of promotional credits toward their device, but needs to suspend their line under the military policy.
Does that member lose the 10 months of promotional credits and have to pay the remaining balance outright? Are the credits suspended?
Additionally, if the member is paying, say, $10 on top of the promotion credits, can they pay the $100 (10/mth for 10 months) and then let the promotion credits ride until they are complete?
You will need to reach out to Customer Care via 611 from your T-Mobile device or DM T-Mobile on Facebook or Twitter to find out. No one here has access to your account to know the terms of your promotional credits and how they are affected if you suspend the line.
