need help with contacting TMobile corporate office

Trying to contact the Corporate Office is a witch hunt to say the least. Plus all the empty promises they grant you. Calling the so called Complained line merely you're contacting T Mobile Customer Support again.

Plus I got them going into my bank account without my authorization and taking money. I warned my bank about T Mobile doing so. I also have spoken with Americans Disability Act to see what they can do. Seeing I am 68 and disabled. My next step is a State Representative possibly to investigate. I used a State Rep before and have gotten very good results too.

We need to start a petition concerning T Mobile and sneaky ways of business. Not to mention going into people's bank accounts and STEALING their money. Last I knew any business needs your permission to remove any money from your bank account.

I really need to speak to a corporate head I have a issue and I can’t write it no enough room I can’t believe the online rep told me what I been told wasn’t correct so if I don’t like it live with it also other rood things I want all calls pulled as of rite now I’m so pissed I’m gonna contact my attorney asap cuz I am shocked the way I was spoken to  they basically said Im screwed to like it or cancel we don’t need u 

Reading these threads I realize I am not alone. T-Mobile told me multiple lies. I have lived up to my end of the contract which I unknowingly entered into. I pay my bill on time every month yet they haven't lived up to anything on their end. That can't be legal. T-Mobile should have to be accountable just like I would be if I stopped paying my bill. I guess nobody has been able to find a way to speak to someone that has the authority to hold them accountable. One thing I think is crazy is they set up a brick and mortor store in a town where the surrounding towns can't get service. I wish I could take them to small claims but I can't afford to. 

Well if anybody knows how to get a hold of somebody in corporate office please let me know because I've been with T-Mobile a total of eight days now they started off by sending me the wrong phone I ordered the T-Mobile reveal 7 pro they sent me the seven so because I guess the seven pro they ain't got it no more it's back order I don't know but they fed me a line and you know what just to get just shut me up so they sent me or I wanted the Moto G styles 2024 they went they've lied to me so much I can't even trust them anymore I still haven't got the phone that I wanted because T-Mobile don't even carrying the Moto G styles 2024 right now like why would they do that to me I rode my bicycle 2 hours to a T-Mobile store to do the exchange just to be told that they ain't even got it in stores yet I still right now have not got nothing figured out they will not help me it's like a day send me a phone that they want me to have it ain't they took me completely out of it I am over T-Mobile

yourachurtoo wrote:

Spent several hours on hold with the "corporate office" only to have had them repeatedly just transfer me to basic customer service. I'm filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

I would like to be apart there been screwing me over since Dec

for pretty much every site out there if you scroll to the bottom there is usually a “Contact us” selection.

yourachurtoo wrote:

Spent several hours on hold with the "corporate office" only to have had them repeatedly just transfer me to basic customer service. I'm filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

yourachurtoo.  try in person. or write to CEO/Corporate and the T-Mobile Board Members, all of em. Then send the whole mess of paperwork to BBB or maybe newspaper, or do what I have done to others, "PICKET" IN FRONT OF THE T-MOBILE STORE, WHERE IT ALL STARTED!!   I, after all these years since the flip phone, and discontinued Gravity 379 C-phone and new free promotional cell phone/emotional mess. I now have to pay for a new phone due to time like ( knew nothing of) that expired. 

yourachurtoo wrote:

Spent several hours on hold with the "corporate office" only to have had them repeatedly just transfer me to basic customer service. I'm filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

Zees wrote:

.

Does anyone have a way to contact TMobile corporate offices?

I need to file a complaint already went through all the supervisors with zero help. 

If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

 

Zee, check out the reply to "yourachurtoo" above. I replied to her concern, similar to yours

To get in touch with the corporate office of T-Mobile they don’t just plainly tell you because you need to follow the dispute process as outlined in the terms and conditions of service fir small claims or arbitration unless you have opted of within the allotted time frame after the signing of agreement in terms of service. 
you can write then regular snail mail at the alberquerque New Mexico address and one of the corporate leadership team will contact you within the 10 days that they have to respond to your grievance for resolution. They will with contact you via telephone, email or in writing from the office of the president from the Bellevue Washington address. They usually resolve and remedy gripes and grievances very well before the 10 days that they morally and legally are bound to do and saves the day. 

I had been a T-Mobile customer for some time with no problems. I had auto pay to a credit card set up which worked perfectly UNTIL T-Mobile instituted a $25.mo charge for using a credit card. At that point I switched to auto pay by ACH debit. Problem - my bank account required all ACH debits to have the debit ID preapproved. NO ONE at T-Mobile knew their debit ID. so when the ACH debit hit my bank it was rejected.  I now know the debit I D because it was recorded when rejected and have preapproved it. EXCEPT T-Mobile now  forces me to wait a year to re institute ACH debits from my account, all at a $25.00/mo. credit card penalty.  Every time I call customer service, the agent is invariably polite and understands the problem but cannot help and is unable to give me a contact to escalate the problem.

Any suggestions?

(T-Mobile - if you monitor this string, please call 847-494-0000.