Forum Discussion

magenta8539800's avatar
magenta8539800
Newbie Caller
Hace 6 años

Nobody can find my return shipping label

Hola,

So, I got a new phone with Tmobile and traded in an older cell phone for credit and in order to qualify for the iPhone Promotion 750 back. I got an RMA # for the trade in. But I didn't receive a shipping label. When I go to my account and check on trade in status nothing shows up. When I call customer care they say they can't find it and can't do anything. Are there any other options? Since, I do have an RMA # can I just get the address where it's supposed to go and send it myself with the RMA # included?

  • Hola tmo_chris,

    I was able to find someone to locate where to print the shipping label.

    Gracias

  • tmo_chris's avatar
    tmo_chris
    Spectrum Specialist

    Hola @magenta8539800 

    We want to make sure we get you the promotions you qualify for! If you have a Facebook or Twitter account, please use the links in my signature to message out T-Force team so they can look at what specifically happened here and determine the next best steps.

  • Hola tmo_chris,

    I was able to find someone to locate where to print the shipping label.

    Gracias

  • Mike1085's avatar
    Mike1085
    Network Novice

    Nobody can't find my shipping label so what do I do